Account Manager

The Apex Group was established in Bermuda in and is now one of the world's largest fund administration and middle office solutions providers. Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard‑working team has delivered on an unprecedented growth and transformation journey, and we are now represented by over 13,000 employees across 112 offices worldwide. Your career with us should reflect your energy and passion. Location Sydney Account Manager – Investor Registry Description Ensures the delivery of high quality and accurate services to key clients by working closely with offshore teams. Manages the relationship with clients to ensure effective delivery of services. Job Specification Ensure team meets all Regulatory and Client reporting deadlines Understand distribution tax information and quality check distribution summaries Assist with setting up new funds using a standard template and procedure Maintain a high standard of quality assurance on all applications, redemptions, switches and transfers from the offshore team Quality check and distribute periodic, quarterly, distribution and exit statements to investors and clients within SLA’s Review, clear and sign off bank reconciliations Review pending and settled reports and distribute to clients Manage compliance requirements for clients, including reviewing incident reports and implementing remediation by working with internal and external compliance stakeholders on key compliance requirements Ensure Calastone transactions, including daily reconciliations and issue resolution, are completed by the team Understand and review fee rebate schedules Understand and review monthly, quarterly and annual distributions Oversee all training requirements for the team and ensure procedures are clearly documented Assist the Team Leader on Transfer Agency projects Prepare management reporting and attend client meetings with the CRM if required Assist with client relationships and ensure the quality of services meets client expectations Work closely with key internal stakeholders on client management and delivery Ensure client escalations are managed and resolved in a timely manner Perform other ad hoc duties as required Skills Required Tertiary qualified in Business, Commerce or Finance discipline Experience with offshoring processes and transformation 4+ years of operational experience in unit registry or fund services Previous experience managing teams Experience in managing client relationships and deliverables What You Will Get in Return A genuinely unique opportunity to be part of an expanding large global business Competitive remuneration commensurate with skills and experience Training and development opportunities We are an equal‑opportunity employer and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnicity, age, sexual orientation, socio‑economic, responsibilities for dependants, physical or mental disability. Any hiring decisions are made on the basis of skills, qualifications and experiences. We measure our success as a business, not only by delivering great products and services and continually increasing our assets under administration and market share, but also by how we positively impact people, society and the planet. For more information on our commitment to Corporate Social Responsibility (CSR) please corporate-social-responsibility / Personal data provided by job applicant(s) will be used for recruitment purposes only and will be treated strictly confidential. Such personal data can be accessed by different Apex stakeholders within and outside the country for the consideration of the job application hereunder. Application made by the job applicant(s) constitutes the irrevocable consent of the job applicant for his/her personal data to be used by Apex stakeholders within or outside the country for the purpose of this recruitment. Disclaimer : Unsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners. #J-18808-Ljbffr