Team Leader MCV Service Centre

Magistrates' Court of Victoria – Melbourne VIC Rewarding career and contribute to making tangible impact to community Ongoing leadership role based in CBD, Melbourne Work in a values-driven, inclusive and supportive environment About us Court Services Victoria provides corporate services and facilities to support the performance of the judicial, quasi-judicial and administrative functions of Victoria's courts and tribunal, Judicial College and Judicial Commission. Collectively, Victoria's Supreme, County, Magistrates', Children's, and Coroners courts, the Victorian Civil and Administrative Tribunal (VCAT), the Judicial College of Victoria, the Judicial Commission of Victoria, and Court Services Victoria (CSV) are referred to as the ‘Courts Group'. Our people enable the Courts Group to deliver on each jurisdiction's own strategic priorities while also pursuing strategic opportunities that are interconnected and deliver benefits more broadly. The Magistrates' Court of Victoria (MCV) is the first level of the Victorian court system and is a jurisdiction within the Court Services Victoria. It has a long history of providing justice for the people of Victoria in metropolitan and regional courts across the state. The Court determines in excess of 300,000 cases per annum at 51 locations, equating to approximately 90 percent of all cases that come before Victorian courts each year. The Court aims to be an innovative, accessible, and responsive court that provides quality services to the Victorian community. About the Role We are seeking a Team Leader to join the MCV Service Centre team. In this role, you will supervise and guide Client Service Officers to ensure a high-quality, consistent service aligned with the Service Level Agreement. You'll play a key part in supporting the Supervising Registrar with daily operations, staff development, and performance management. As a Team Leader, you will also act as an operational service centre staff member, resolving complex enquiries, responding to public queries, and assisting with training and coaching initiatives. Other key responsibilities include: Lead and coach your team to deliver outstanding service. Resolve complex enquiries and support operational needs. Drive workforce capability through training and development. Build strong relationships across multiple teams and stakeholders. Contribute to process improvements and best-practice initiatives. We care about your health and wellbeing and have partnered with Fitness Passport, an initiative that allows you to access significantly discounted fitness membership program Peer Support Program designed to help create a safe and supportive workplace where colleagues look out for each other Koori staff network to enhance support for Koori staff and ensure that appropriate networks and services are readily available Ongoing professional development within a collaborative and supportive work environment About You You are a strong communicator and natural leader who thrives in a fast-paced environment. You will also bring: Excellent communication and influencing skills. Strong teamwork and leadership experience. Commitment to service excellence and continuous improvement. Ability to manage resources and deliver outcomes within deadlines. High level of integrity, respect, and professionalism. How to apply Click the ‘Apply Now' button, ensuring you include the following in your application: resume Applications submitted during the Christmas/New Year break will be reviewed in the new year. Recruitment activity will resume from 5 January 2026, and candidates will be contacted thereafter. Thank you for your understanding, and we wish you a safe and happy holiday season. Other information CSV is the employer of staff at Courts Group. CSV has a firm commitment through its Koori Employment Plan to increase participation of Aboriginal and Torres Strait Islander people across our workforce. We value the unique backgrounds, experiences, and contributions that each person brings to our community and encourage and celebrate diversity. Those from the LGBTQIA+ community, women, people of all ages, with disabilities, culturally and linguistically diverse people, and those who are neurodiverse, are encouraged to apply. We aim to create a workforce that reflects the community in which we live. If you require adjustments to the recruitment and selection process or require an alternative format to any of the application material, please don't hesitate to email the contact person listed in the advertisement. As part of our commitment to a safe and respectful workplace, CSV conduct pre-employment checks, including reference checks, police checks and misconduct screening. These checks are handled confidentially, with care and are a standard part of our hiring process to ensure the right fit for both candidates and Court Services Victoria. #J-18808-Ljbffr