Wellbeing Support

Location Sonder Port Adelaide, South Australia, Australia Job Title Mental Health Officer About The Role The Mental Health Officer is responsible for the provision of high-level customer service and administrative/operational support to clients, staff, and internal and external stakeholders of Sonder in a confidential, proficient, and friendly manner. This dual‑role position is also designed to support psychology or social work students seeking meaningful exposure to community‑based mental health services. In addition to administrative responsibilities, the role provides structured opportunities to observe and contribute to mental‑health program delivery within a supported, recovery‑oriented environment, helping to build foundational knowledge and skills relevant to future practice in mental‑health or community settings. Key Responsibilities Provide high‑level customer service to clients, staff, and stakeholders. Offer administrative and operational support within a confidential, proficient, and friendly manner. Support psychology or social work students by providing observation and participation in mental‑health program delivery. Maintain reception duties, respond to inquiries, and coordinate appointment schedules accurately and efficiently. Manage competing priorities and meet deadlines with strong time management and organisational skills. Experience and Skills Demonstrated experience working in a fast‑paced environment. Experience working collaboratively within a team. Experience within the health or community services sector (desirable). Administrative and Organisational Skills Ability to manage reception duties, respond to inquiries, and coordinate appointment schedules accurately and efficiently. Strong time management and organisational skills, with the ability to manage competing priorities and meet deadlines. Confident using Microsoft Office Suite (Word, Outlook, Excel) and client information systems (or a demonstrated ability to learn quickly). Communication and Interpersonal Skills Excellent verbal and written communication skills. Ability to engage respectfully and effectively with clients, staff, and stakeholders. Demonstrated ability to work both independently and collaboratively. Friendly, compassionate, and professional approach to client and staff interactions. Emotional Intelligence and Professionalism Demonstrates genuine care and respect in all interactions. Maintains confidentiality, professional boundaries, and appropriate self‑presentation at all times. Good self‑awareness in dynamic or sensitive client service environments. A respectful and inclusive approach to working with diverse populations, including those with lived experience of mental‑health challenges. Learning Orientation and Career Motivation Genuine interest in community mental‑health and commitment to trauma‑informed, recovery‑oriented practice. Willingness to engage in learning opportunities, including reflective practice and training sessions. Openness to feedback and a desire for continuous professional growth. Knowledge Basic understanding of the South Australian mental‑health sector, systems, and referral pathways. Awareness of common mental‑health conditions and the impact of stigma on help‑seeking and recovery. Qualification and Other Requirements Completion of at least two (2) years of tertiary‑level study in Psychology, Social Work, a related mental‑health field, or part‑way completion. Current or willing to obtain a Working with Children’s Check (WWCC). National Police Clearance. Benefits Salary (excluding super) paid above award and reviewed annually. Flexible working arrangements. Professional development allowance provided yearly. Generous salary packaging options – increase your take‑home pay by 6‑12%. 17.5% leave loading. Modern and welcoming office spaces. Christmas closure bonus leave (above annual leave entitlements). Training opportunities. Meal & entertainment allowances. Paid parental leave, and much more. Hours Part‑time Contract Fixed term Job and Person Specification URL How to Apply Applicants are requested to send a cover letter and resume to Sonder via our careers portal on our website. Feel free to send any enquiries to At Sonder, we strive to respond to all applicants. However, due to the high volume of applications we receive, we may only be able to contact those shortlisted for the role. Thank you for your understanding. #J-18808-Ljbffr