Retirement Villages Manager North

At Southern Cross Care Tasmania (SCC), we believe in creating communities where kindness, respect, and genuine connection thrive. Our Retirement Villages Manager – North (Based in Launceston) plays a vital role in bringing that vision to life, ensuring every resident feels supported, every interaction reflects our values, and every village operates as a place people are proud to call home. About the Role This dynamic leadership role combines people‑centred care with operational and commercial excellence. As the Retirement Villages Manager in the North of the state, you’ll oversee the smooth, professional management of Southern Cross Care’s Lifestyle Villages, ensuring our residents enjoy a safe, welcoming, and enriching environment. You’ll build meaningful relationships with residents and their families, lead the day‑to‑day operations of each village, and work collaboratively with internal teams to deliver a high‑quality, customer‑centric experience. From managing budgets and resales to fostering a strong sense of community, you’ll play an integral part in ensuring our villages continue to reflect SCC’s values of compassion, respect, and integrity. Key Responsibilities Oversee the professional management and daily operations of SCC Lifestyle Villages in line with organisational culture and values Build and maintain strong relationships with residents, families, committees, and service providers Ensure village financial performance aligns with approved budgets and strategic targets Lead the delivery of KPI outcomes relating to resales, refurbishments, and occupancy goals Foster a positive village culture by promoting inclusion, wellbeing, and resident satisfaction Collaborate effectively with internal teams across Southern Cross Care to ensure operational alignment and service excellence Provide leadership and guidance to the Village Admin Assistant and other staff, supporting engagement and professional growth Ensure compliance with safety, quality, and governance standards across all operations About You You’re a proactive and empathetic leader who thrives in a role that blends relationship management with operational accountability. You bring a strong sense of purpose, professionalism, and care to your work, balancing business goals with a genuine passion for resident wellbeing. You’ll Bring Demonstrated success in a leadership or management role within community, property, or service environments Excellent communication, interpersonal, and problem‑solving skills Strong financial acumen and experience managing budgets and operational performance Confidence in building rapport with residents, families, and staff at all levels Exceptional organisational skills, attention to detail, and a commitment to continuous improvement Proficiency with Microsoft Office and general administrative systems (Desirable) Experience within the retirement living or aged care sector and familiarity with industry standards and legislation At Southern Cross Care Tasmania, you’ll be part of a values‑driven team committed to making every village a community where dignity, independence, and belonging are celebrated every day. What’s on Offer The opportunity to salary package up to $18,900 per FBT year Free parking Reward & Recognition Program Employee Assistance Program Purchased leave Ongoing training and development opportunities Discount private health insurance Corporate discounts and benefits from a wide range of popular brands About Us When you choose Southern Cross Care Tasmania you are choosing a team who is passionate about people and their quality of life. For over 50 years we have been caring for our community, making a difference in the lives of those we care for as well as those that work for us. A wholly Tasmanian, not‑for‑profit aged care provider with services in almost every region, we provide support in residential aged care, lifestyle villages and in the home. Taking a holistic approach, our clinical and lifestyle services are delivered by qualified, passionate and committed people who value and respect individual needs and preferences. How to Apply To apply, please submit a copy of your resume and a cover letter addressing how your relevant experience meets the Selection Criteria and key responsibilities of the role. #J-18808-Ljbffr