Retirement Village Manager

Employment Type: Permanent full time Location: Parkville, VIC Upload with Application: Resume, cover letter, and all relevant qualifications Contact: Damien Malone Where there’s life, there’s Mercy. Where there’s care, there’s You. Through the battles and the breakthroughs, we're there. Where will you be? For over a century, our incredible teams have provided care for people at every stage of life. Across our aged care homes, hospitals and research facilities, and across numerous cities and towns, we’re on a journey to keep growing our impact for the next hundred years. As a for‑purpose organisation with over 10,000 dedicated, compassionate people, we continue to offer more services and deeper care than ever before. With Mercy, you’ll have the chance to make an impact and gain experience that’s hard to find elsewhere. At Mercy Health, it’s all about taking what we have and making it better. To do that, we need you. Join us at Mercy Health and help our teams deliver even greater outcomes. About the opportunity Are you a motivational leader with a passion for supporting seniors? We’re seeking a Retirement Village Manager to oversee the operational and sales management of our vibrant Parkville Retirement Village, including the development of in‑home services. Responsibilities Assist in delivering the Mercy Health Seniors Living service offering Enhance and develop relationships with Seniors Living residents, potential customers and their representatives Manage unit sales and marketing in accordance with set KPI’s Project manage unit refurbishments aligned with settlement timeframes Assist in the compilation of Village Contracts, Disclosure Documents, Facts Sheets Ensure compliance with relevant regulatory requirements with the aim to achieve Accreditation across the portfolio Additional responsibilities Assist with Seniors Living development projects Work with the Service Manager and the wider Seniors Living leadership team to create Villages with open and transparent relationships between clients, residents and staff to ensure that communities operate efficiently and to the highest standards Ensure residents and clients experience a positive customer journey from beginning to end within the broader Mercy Health community What you’ll bring It takes a special kind of person to work in healthcare or community services. If you are genuinely interested in helping others, then you’ll find you can build something here and find your place in a team of 10,000 hearts. To thrive in this role, you will have Prior management and sales experience in the retirement village sector essential Tertiary qualification desired (e.g., Marketing, Management, Sales, Property) Business acumen and retirement village knowledge relating to budgets, occupancy, compliance and accreditation standards An understanding of the requirements in Retirement Village operations including statutory requirements, agreements and disclosures, asset management, sales and marketing and excellence in relationship and service management Able to build rapport, negotiate and maintain effective relations with residents and all stakeholders and balance multiple demands Demonstrated ability to manage refurbishment programs and achieve positive sales outcomes Proven ability to achieve positive sales outcomes both from a Retirement Village perspective and within the broader community Proven experience in sales, via selling off the plan Excellent time management, organisational and communication skills, with the ability to adapt and problem solve A compassionate, flexible and positive approach to effective resident care and management Demonstrated understanding of a human rights approach to person‑centred services and an ability to work in a team environment Required evidence A current Police Record Check Ready to help us shape the future of healthcare? Join us and make a meaningful difference in people’s lives - and your career. Are you ready to apply for this role? Click Apply now Please contact us if you would like to find out more or communicate any requirements to ensure we provide you with a fair and equitable interview and selection process. We acknowledge the Wurundjeri Woi-wurrung peoples, traditional Custodians of the Land in which our Head Office is based, on traditional lands of the Kulin Nation and recognise their deep connections to the land, sea, and culture. We extend this acknowledgment to the many Traditional Lands that we operate across Australia and pay our respects to Elders past and present. The team at Mercy Health is as wonderfully diverse as the patients, residents, clients and communities we support. We’re proud to be recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA). Mercy Health strongly encourages applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, sexualities, genders, abilities and cultural backgrounds. #J-18808-Ljbffr