Service Administrator
Vor 3 Tagen
At Alcan Fire Safety, we protect what matters most. With a commitment to Safety, Integrity, and Service Excellence, we provide end-to-end fire protection solutions that our clients trust and rely on. As a medium-sized business with a tight-knit team, we pride ourselves on delivering high-quality outcomes while staying grounded, practical, and people-focused. We deliver comprehensive fire safety and electrical services to businesses across Western Australia, offering servicing, repairs, and installations of fire systems alongside tailored training and emergency planning solutions. Our capabilities also include the supply, installation, and commissioning of both fixed and portable fire protection equipment—ranging from fire detection and sprinkler systems to fire pumps and extinguishers—ensuring our clients are fully equipped to manage fire risks with confidence. THE ROLE An opportunity has become available for a motivated and enthusiastic Service Administrator to join our team. This is a full-time role, working 40 hours per week from 07h30 to 16h00 based in our Wangara office. In this position, you will be responsible for managing the day-to-day office administration as well as completing general admin and office tasks, and effectively communicating with clients, technicians, management and office staff. DUTIES AND RESPONSIBILITIES Timely management of incoming emails to the business Quoting Accepting quotes and raising new tasks Invoicing reactive and remedial works Stationery orders Office supplies orders Assisting with data entry as required Raising purchase orders for suppliers Updating clients on the outcome of worksAssistance to the management team as required SKILLS & EXPERIENCE Fire Safety industry experience preferred. Uptick experience preferred but not essential. Customer service focussed: Committed to providing exceptional service across all channels – written, phone and face to face. Communication: the ability to communicate clearly and concisely, varying communication style depending on the audience. Attention to detail: excellent attention to detail and written skills when communicating with others, both internally and externally. Autonomy: ability to work effectively unsupervised, problem solve and locate information. Balancing responsibilities: ability to manage multiple tasks simultaneously and prioritise tasks to meet deadlines. Flexibility: ability to adapt to changing circumstances, work scheduled and tasks. Forward thinking: ability to think proactively and with strategic approach, anticipating future trends and challenges and embracing innovation and adaptability. Teamwork: willingness to assist and support others as required and get on with team members. Time management and organisation: ability to accomplish objectives effectively to meet deadline and carry out administrative duties in an efficient and timely manner. PERSONAL ATTRIBUTES Professional approach. Ability to work under pressure. Organisational and time management skills. Excellent attention to detail. Confident manner. Positive approach to change. Ability to work autonomously. Ability to problem solve and source effective solutions. BENEFITS Close knit team environment. Family friendly flexibility. Please include a cover letter letting us know why you would be the perfect fit. #J-18808-Ljbffr
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