Customer Claims Consultant
vor 3 Wochen
Full Time Customer Service Consultant – Fixed Term (Dec 1 – Feb 27) We’re seeking enthusiastic and compassionate Home Claims Consultants to join our growing team in North Lakes. You'll be a vital part of our customer support team, providing exceptional guidance and support to individuals navigating the home insurance claims process. We strive to make this experience as positive and efficient as possible for our customers. About us As Australia's fastest growing and most award‑winning general insurance company, we've been growing at a record pace and need more great people to help us stay ahead of the competition. We provide a wide range of general insurance products, including Car, Motorcycle, Home, Contents, Pet, and Travel insurance through our multi‑award‑winning brand Budget Direct, as well as partnerships with leading brands like Coles Insurance, ING, Qantas and Virgin Money. What You’ll Do Be a customer advocate: As a frontline staff member, you’ll be the customers’ primary point of contact, providing support and regular updates through the claims journey and building trust and rapport. Be a problem solver: Manage claims, reviewing reports from builders, engineers and suppliers to make decisions based on guidelines of the Product Disclosure Statement. Build relationships: Proactively resolve issues, handle conflicts with understanding and empathy, and consistently act within the customers’ best interests. Be a team player: Collaborate effectively with colleagues, builders and suppliers to streamline the process and achieve optimal outcomes. Why choose us? We offer a rewarding career with opportunities for growth, development and the acquisition of transferable skills within a supportive and ever‑growing team. Here’s what sets us apart: Prime location: Our North Lakes office is surrounded by shops, cafes and restaurants within easy walking distance. Generous leave: Extra paid “ME” day, paid volunteer day annually, option to purchase up to two additional weeks of leave per year, and comprehensive paid parental leave. Giving back: Support your favourite registered charities and we’ll match your donations. Growth and development: Internal development programs and access to a wide range of online courses. Exclusive perks: Discounts on Budget Direct insurance products, access to the Perks app with discounts across various areas. Onsite amenities: Well‑equipped wellness spaces, private nursing mother areas and 24/7 safety, medical and mental health support at no cost. Team spirit: Vibrant and social team with regular events, annual celebrations and family fun days. Qualifications and Skills Exceptional customer service skills and a genuine passion for helping people. Strong written and verbal communication skills. Proven ability to manage time effectively, prioritise tasks and multitask in a fast‑paced environment. Strong accountability and integrity – handle sensitive information with discretion and professionalism. Prior experience in a similar role is a plus, but not required. We’re committed to investing in your development and providing full training. Does this role sound perfect for you? If you’re a dedicated and empathetic individual with a passion for helping others, we encourage you to apply Click “Apply Now” to submit your application and take the next step in your career journey. We look forward to hearing from you. #J-18808-Ljbffr
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Home Claims Consultant
vor 3 Wochen
North Lakes, Österreich Auto & General VollzeitA leading general insurance company in North Lakes is looking for a Full Time Customer Service Consultant. This role requires exceptional customer service skills and a passion for helping individuals navigate the home insurance claims process. The position involves managing claims, building trust with customers, and collaborating with team members. We offer...
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Customer Claims Consultant
vor 3 Wochen
North Lakes, Österreich Auto & General VollzeitAre you passionate about helping others and building meaningful relationships? Begin the new year with a fresh chapter — and an exciting new role! Join our North Lakes team as a Claims Consultant - Motor. You'll play a crucial role in assisting our customers when accidents happen, ensuring their experience is smooth and positive from start to finish. If...
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Motor Claims Consultant — Growth, Bonuses
vor 3 Wochen
North Lakes, Österreich Auto & General VollzeitA major insurance provider in Australia is looking for a Claims Consultant in North Lakes. In this full-time role, you will manage the claims process by assisting customers through a seamless experience from start to finish. Required skills include problem-solving, strong customer service abilities, and teamwork. The company promotes a supportive workplace...
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Home Claims Digital Consultant
vor 3 Wochen
North Lakes, Österreich Auto & General VollzeitDo you enjoy helping people? We are looking for a friendly and enthusiastic person to join our team as a Home Claims Digital Consultant. In this role, you will help customers with their home insurance claims and provide excellent service via digital channels such as web chat and email. If you like building relationships, solving problems, and giving great...
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Claims Consultant
vor 3 Wochen
North Lakes, Österreich Auto & General VollzeitLocation: Cnr Memorial Drive & Endeavour Boulevard, North Lakes, QLD, 4509, Australia Contact Name: Olivia Duck Are you passionate about helping others and building meaningful relationships? Begin the new year with a fresh chapter — and an exciting new role! Join our North Lakes team as a Claims Consultant - Motor. You’ll play a crucial role in assisting...
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Digital Home Claims Advisor
vor 3 Wochen
North Lakes, Österreich Auto & General VollzeitA leading insurance provider is seeking a Home Claims Digital Consultant to assist customers with their home insurance claims. The successful candidate will provide exceptional service via digital channels, manage the claims process end-to-end, and ensure effective communication. Strong customer service skills, experience with Genesys software, and an...
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Empathetic Claims Settlement Specialist
vor 3 Wochen
North Lakes, Österreich Auto & General VollzeitA leading insurance provider in Queensland is seeking a Claims Consultant to assist third parties with their repair process. You'll manage claims, support customers during their stressful times, and present total loss settlements. The ideal candidate has strong interpersonal skills, a passion for customer service, and the ability to build relationships. This...
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Claims Consultant Settlements
vor 3 Wochen
North Lakes, Österreich Auto & General VollzeitOverview As a Claims Consultant in Settlements, you will be helping our third parties with their repair process. Managing a portfolio of files where third parties have directly claimed with us and presenting total loss settlements to these parties. What experience you’ll bring Empathy and understanding that our third parties are going through a stressful...
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Claims Consultant
Vor 5 Tagen
North Sydney Council, Österreich Strata Unit Underwriters (SUU) VollzeitSUU has been a proud insurer within the Australian strata community for 25 years. Delivering peace of mind to the strata community through market leading strata insurance products, exceptional customer experiences and a long‑held focus on the digital future, SUU is passionate about strata communities throughout all regions of Australia. Are you passionate...
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Group Claims Consultant
vor 4 Wochen
North Sydney Council, Österreich Zurich Australia VollzeitGroup Claims Consultant – Zurich Australia Join to apply for the Group Claims Consultant role at Zurich Australia . A new transformational adventure awaits you… How does 5 weeks of annual leave, a fulfilling career you’ll genuinely enjoy, and working for a reputable organization that promotes wellbeing and drives digital transformation sound to you? As...
