Senior Marine Claims Examiner, Pacific

vor 17 Stunden

City of Melbourne, Österreich AIG Vollzeit

Role Overview At AIG, we are reimagining the way we help customers manage risk. Join our Claims team to play a part in that transformation and grow your skills as a valued member of the team. Key Accountabilities Managing key claims handling enquiry; coverage determination and quantum analysis for complex claims Ensuring effective vendor and litigation management on complex claims within a personal allocation, including demonstrable savings DUA technical oversight Delivering technical training to colleagues and external contacts as appropriate Ensuring adherence to best practice procedures for Marine Complex claims, consistent with global best practice Timely, accurate and customer‑focused claim resolution, minimising indemnity exposure and mitigating vendor and legal expense Stakeholder engagement including Underwriters, brokers and customers/clients Financial control through consistent reserve and other financial transaction discipline Accurate and consistent policy interpretation Excellent communication skills, both written & verbal Good presentation skills and file knowledge Time management—ability to manage & prioritise workload and diary management Ability to contribute effectively within a team environment and with internal/external stakeholders at all levels Policy language skills enabling accurate and consistent policy wording interpretation Experience in negotiation, mediation, arbitration and ADR skills on higher‑value complex claims Required Skills & Experience Demonstrated reputation in Inland Marine Insurance claim management, specifically Contractors Plant & Equipment Experience and knowledge in handling Cargo First Party, Cargo Third Party, claims and/or appetite to develop these skills Ability to manage the total cost of Marine & claims indemnity & expense Identify, develop and implement process improvement and efficiency opportunities Proven ability in the interpretation and application of Marine policy wordings Experience with claim negotiations and strong interpersonal flexibility Demonstrated capability in the effective management of various stakeholders, including surveyors, lawyers and other experts Ability to develop and maintain effective relationships with all stakeholders, brokers and clients Demonstrated ability to manage a DUA claims relationship including technical referrals and profitability drivers Benefits At AIG, our people are our greatest asset. We’ve created a Total Rewards Program that offers comprehensive benefits focused on your health, wellbeing, financial security and professional development, bringing peace of mind to you and your family. Equality and Diversity AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to #J-18808-Ljbffr

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