Account Manager, Cashflow

IBA Level 5 ($103,843 - $115,131) Location: Sydney, Melbourne or Canberra Through the Cashflow & Equipment Finance team in the Business Solutions program , IBA helps Aboriginal and Torres Strait Islander peoples to finance the growth of commercially viable businesses by providing working capital solutions including Invoice Finance, Performance Bonds and Equipment Finance products. The Cashflow & Equipment Finance team supports Indigenous businesses to develop their capabilities and take full advantage of their revenue generating opportunities. Role Account Manager, Cashflow and Equipment Finance reports to the Operations Manager Cashflow & Equipment Finance and plays a key role in managing the settlement and the ongoing customer service and risk management processes for cashflow finance customers, with a focus on providing a high level of customer service and managing the continued appropriate risk controls and alignment with the Business Solutions strategy/business model. Duties Accurate maintenance of factored debtor and customer records including account reconciliation and invoice verification. Work closely with customers to use the online system to operate and get the most out of their facility. Monitor the performance of the portfolio and receivables ledgers and identify new risks. Champion process and system improvements and efficiencies within IBA’s risk tolerance. Communicate effectively with necessary team members to document and settle all transactions in a prompt manner. Assist with completing field exams and contribute to annual reviews where required. Issue new performance bonds and manage customers queries. Monitor cost reports and timely repayment of producer offset loans. Required capabilities These are essential unless otherwise indicated. Display Aboriginal and Torres Strait Islander cultural capability including having: awareness and understanding of Aboriginal and Torres Strait Islander societies and culture as well as the demonstrated ability to liaise, communicate and negotiate sensitively and effectively with Indigenous individuals and communities. awareness and understanding of Australian Indigenous issues particularly as they relate to small business. Strong operational experience in factoring and invoice discounting. Knowledge of surety bonds. Sound stakeholder management experience. Sound financial analysis skills. Sound knowledge of relevant legislation including PPSR, Privacy and Anti-Money Laundering. Problem solving skills and ability to negotiate constructive solutions with customers and manage expectations. Ensuring that all work performed is timely, accurate and of a high standard, and meets customer expectations as well as legislative and regulatory requirements. Commitment to high quality customer service and demonstrated ability to build beneficial working relationships with colleagues, stakeholders and customers. Aboriginal and Torres Strait Islander Cultural Capability Awareness and understanding of Aboriginal and/or Torres Strait Islander societies and culture. Ability to liaise and communicate sensitively and effectively with Aboriginal and Torres Strait Islander staff. Prerequisite requirements Previous factoring and invoice discounting operational experience Sound commercial credit skills. Knowledge of C3 factoring system. Strong understanding of accounting and financial principles. Willingness and ability to undertake regional and remote travel, including overnight absences as may be required from time to time. Reference documentation: About Us – Our Values About Us – Working at IBA About Us – News and Publications – Annual Reports Further enquiries: Jessica Anuson Phone: or email: Applications: Online via Jobs - Indigenous Business Australia (iba.gov.au) or mail to: IBA Recruitment, PO Box 650, Fyshwick ACT 2609 Resume One page pitch Closing date: 30November 2025 Please note: Emailed applications will not be accepted, nor will applications from recruitment agencies. #J-18808-Ljbffr