Warranty Administrator

An excellent full time, permanent career opportunity has arisen for an experienced Warranty Administrator to join our Mackay Branch. This is an important role within the service team as we continually strive to improve the level of service provided to our customers. Our warranty team resolve all warranty enquiries and ensure that the guidelines are strictly adhered to in processing and managing claims. Be responsible for processing and administration of branch warranty claims Manage warranty claim progress and report on warranty claim status Liaise with central warranty team to ensure matters are dealt with in a timely and efficient manner Support the branch team with a professional approach to all warranty enquiries About You You will have previous experience in warranty administration within a similar industry (automotive dealership experience would be ideal) True customer focus - you'll be able to communicate information in a clear, logical manner and provide meaningful advice and problem solving strategies to our valued customers Attention to detail and highly accurate data entry/data processing skills Previous experience using Dealer Management Systems such as IDS & ERA will be highly regarded, however this isn't a mandatory requirement Why choose Team Penske? At Penske, we know that it is our people at the heart of our success, and we want to make sure you have everything you need to do a great job. That is why as well as a great work environment, we offer the following benefits: Flexible work arrangements that work for the individual and the business Onsite parking Accredited Training & Development Programs Commitment to providing the highest levels of safety, technical and leadership training Competitive Remuneration Reward and Recognition Programs Employee Referral Program - generous employee referral fees Employee Assistance Program Family Friendly Benefits including Paid Parental Leave Penske Perks: save $1000s with access to discounts from your favourite retailers About Penske in Australia & New Zealand Iconic in motorsport and in business, the Penske brand is proudly represented in Australia and New Zealand through businesses, including Penske Australia & New Zealand, Penske Truck Leasing, Penske Automotive Australia. Penske Australia & New Zealand is a leading supplier of the world's finest heavy‑duty trucks, diesel engines, gas engines, and power systems. We proudly distribute the Western Star Trucks, MAN Truck & Bus, Dennis Eagle, mtu, Bergen Engines, Detroit, Allison Transmission, and Sauer Compressors brands. And we operate across the most dynamic markets, including commercial vehicles, mining, energy solutions, defence, rail, marine, construction and industrial, oil and gas, and agriculture. And through Penske Truck Leasing, we offer convenient and professional truck rental and leasing services. We value and embrace diversity, equity, and inclusion in everything we do. If you're passionate about working for us, we encourage you to apply even if you don't meet all the selection criteria. We also encourage applications from those who are Aboriginal and/or Torres Strait Islander, veterans, with disability, and those who are culturally and linguistically diverse. Require reasonable adjustments to the recruitment process? Please let us know. Penske Australia and Penske New Zealand are 100% subsidiaries of Penske Automotive Group, a Fortune 500 company that is listed on the New York Stock Exchange. Penske Truck Leasing forms part of Penske Transportation Solutions. Both Penske Automotive Group and Penske Transportation Solutions form part of the global Penske Corporation. #J-18808-Ljbffr