Hr Transaction Coordinator

Join our HR team Bring your high attention to detail and passion for people and processing to support key tasks in the employee lifecycle The role The HR Transaction Coordinator is responsible for a range of tasks associated with initiating and maintaining the employee lifecycle. As a member of the Payroll & People Systems team, the HR Coordinator uses their technical knowledge and problem solving skills to respond to queries, and action requests in line with company policies, procedures, and relevant legislation. In a role with high business exposure, the HR Coordinator is responsible for providing support to both employees and leaders, contributing to a positive and engaging employee experience Position Accountabilities The accountabilities of the HR Coordinator span both the HR Services and Recruitment teams : Service Delivery Manage the HR email inbox, MyHR platform, Slack group chats, ensuring quick turnaround either through responsiveness, redirections, or escalations Maintain balance of quality service and adherence to our customers in relation to the HR Contact model and Service Level Agreements Respond to and educate (where possible) employees, leaders and other People & Culture team members with regards to queries and options for self‑service, utilising relevant email response templates Ensure the self‑service information available on our Intranet is up‑to‑date and helpful for employees and leaders Provide initial or general interpretation with regards to policies, procedures or legislation Process and administer employment records Efficient and high‑volume transaction processing, including but not limited to new starter onboarding, employee movements, changes to conditions and flexible work requests within relevant People Systems Maintain balance of high data quality and adherence to Service Level Agreements when processing employee documentation Proactively work with the wider People & Culture teams and track cycle times to ensure adherence to Service Level Agreements and any relevant legislation when processing leader or employee requests Proactively follow up with employees and leaders to ensure contracts and other HR letters are signed and saved to the employee's profile Other ad hoc employee lifecycle processing Data Quality and Continuous Improvement Identify and action opportunities for process improvement in our HR processes to increase efficiencies for a better customer experience, involving the wider People & Culture team as appropriate Contribute to the People Services team's agreed programs of work and overall People & Culture projects Use data reconciliation reports to investigate errors in data between our People Systems, correct or provide a resolution to align the data Maintain data accuracy within our People Systems by quality checking all employee data while processing leader and employee requests Recognising problem areas, including data errors, breaches of compliance or legislation as they arise and advising the leader Qualifications and Experience General HR knowledge is highly desirable, particularly regarding the recruitment and employee lifecycles Desirable, in progress or completed, Human Resources qualification Excellent written and verbal communication skills Excellent administrative skills, including high attention to detail and accuracy and strong working knowledge of Microsoft / Google Suite packages Demonstrated experience of initiative, problem‑solving solving and ability to work autonomously Demonstrated propensity to discretion and confidentiality Demonstrated drive and proactive approach to managing responsibilities Ability to manage multiple streams of work and juggle competing priorities Ability to research and learn, applying learnings to improve processes and outcomes Ability to work effectively and collaboratively with a team and apply a positive attitude to resolving challenges and chasing opportunities. Our Perks Location : Toowong Close to a variety of public transport and easy parking options, the Toowong office has excellent end of trip facilities (including secure bike storage and showers), outdoor spaces and plenty of modern collaborative areas to work and connect with colleagues. Conveniently based at Toowong Village tower with views of the mountains and the Brisbane River, our location is only 4 km from the city and provides access to retail, restaurants and other amenities. The benefits of working at A&G Be rewarded - we recognise high performance and reward our people for their hard work through bonuses and other perks. Access to A&G's employee reward and recognition platform, powered by Rewards Gateway - Enjoy a wide range of benefits, including : Personalised rewards and peer-to-peer recognition Exclusive discounts and savings across more than 600 top retailers A comprehensive recognition program that celebrates milestones and achievements—helping you feel valued every step of the way Work flexibility - with options to work from home two days per week. Options for leave - life happens, so we've got volunteer days, an additional paid 'ME' day, paid parental leave and the opportunity to purchase additional leave to cover all of the big stuff. Grow with us - we've got learning and professional development opportunities to suit everyone. Give back - our A&G Difference program gives you the power to change our community for the better through volunteering, fundraising and donation opportunities for causes that you're passionate about. Take care of yourself - your wellbeing is important to us and our healthy mind and body hub, mental-health support and fitness discounts will help you be your best self. Celebrate the wins - we love sharing our successes and celebrating together - join us and you've got a ticket to our many on-site events throughout the year, family fun days and annual celebrations. Save money - as well as discounts on insurance products, we've teamed up with some incredible retailers, hospitality providers and others to bring you discounts on your purchases, no matter where you are in Australia. About us Auto & General (A&G) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community. Our range of general insurance products including Car, Motorcycle, Home, Contents Pet and Travel products are delivered through our multi-award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas, Virgin Money and Coles Insurance. We're excited about the future and we're always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia's best insurer If this sounds like you, apply today. Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all. A note from Auto & General to recruitment agencies : We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes. #J-18808-Ljbffr