Administration & Triage Officer

Arche Health is a not for profit community-based organisation that provides quality support services to primary healthcare professionals as well as delivering quality health care services to the local community. Arche Health is seeking an experienced Administration Officer to work in our Aboriginal Health Team located in Bentley. The Administration & Triage Officer assists and supports Arche Health’s Aboriginal Health Team (AHT) to help improve health outcomes for Aboriginal and Torres Strait Islander people living with chronic health conditions through improved access to coordinated and multidisciplinary care. This position requires high quality administration support that is culturally appropriate whilst working collaboratively with members of a multidisciplinary team, General Practitioners, specialists, hospitals, and other internal and external health-related stakeholders to ensure Arche Health’s Aboriginal Health programs are conducted in an efficient, professional manner and delivered in line with funding guidelines. PRIMARY DUTIES Provide administrative support for the Aboriginal Health team, and as required at the front reception cover. Telephone enquiries – answering phones, routine outgoing calls, taking messages. Greeting visitors and clients. Maintaining and coordinating room bookings as required. Ordering and maintaining stationery and other office supplies for the AHT. Maintain client database (MMEx) for client referrals and other required documents. Liaise with clients and external health providers as required. Working under limited supervision, taking responsibility for a wide range of administrative tasks across the Aboriginal Health programs. Provide assistance to the Aboriginal Health Manager and Aboriginal Health staff in all administrative matters, including trouble‑shooting tasks as necessary. Oversee the cleaning and maintenance of the AHT fleet vehicles. Contribute as an effective team member within the Arche Health team. Other duties as required. Provide front desk receptionist cover for Arche Health Head Office when required, encompassing answering phones, taking messages, including diverted calls from the Maddington Specialist Centre and Belvidere Health Centre as required. Greeting clients and other stakeholders. Processing Eftpos, credit card and Medicare transactions for Infocus Counselling services. Ensure reception area is tidy and presentable when covering. Service Promotion Develop and maintain strong working relationships with partner agencies, services and programs for clients by promoting referral pathways for Aboriginal health programs. Promote Arche Health’s Aboriginal Health programs by communicating regularly with, and building collaborative working relationships with health-related services and the general community. Administrative Duties Maintain accurate and timely case notes and records in the Aboriginal Health Team’s client database systems (MMEx and other systems). Collect and enter data required from referral sources for clients referred to Aboriginal Health programs. Provide bi‑annual (6 monthly) reports on program statistics required by the Aboriginal Health Manager to enable targets to be monitored and reported on. Organise acknowledgement of referrals to clients and referring services in a timely and accurate manner. ESSENTIAL SELECTION CRITERIA Demonstrated experience of working with Aboriginal community groups and individuals. Demonstrated proficiency in Microsoft software. Experience in working in an office environment. Able to work as a team member. Provide receptionist services in a friendly, efficient and professional manner. Ability to complete routine tasks within a specified timeframe. Demonstrated ability to communicate effectively at all levels. Flexibility to adapt to changed work priorities. Closing Date: Friday, 26th December 2025 *Advert withdrawn when position filled. Applicants to submit a letter and resume including the name of a current professional referee via email to *******@archehealth.com.au #J-18808-Ljbffr