Client Support Officer

vor 4 Wochen


NewcastleMaitland, Österreich Accurri Vollzeit

Client Support Officer – Part‑time Location: Remote (Home‑based) in New Zealand or East Coast Australia. Overview The primary objectives of the client support officer are to provide timely and effective email‑based support to Accurri users, assist in the maintenance and improvement of user support resources, perform user‑related clerical and administrative tasks, and help achieve all user support KPIs. Hours Monday – 8 hours (8:00 am to 5:00 pm, 1 hour lunch) Tuesday to Friday – 3 hours each day (times to be agreed) Hours may increase during annual or emergency leave cover. Pay Indicative rate: AUD 30‑40 per hour (subject to experience). Responsibilities Provide timely and effective email‑based support to Accurri users. Assist in the maintenance and improvement of user support resources. Perform user‑related clerical and administrative tasks. Assist in the achievement of all user support KPIs. Required Skills & Qualifications Highly developed written and oral communication skills. Ability to analyze user queries and provide effective responses. Effective time management, planning, and organizational skills. Relationship management skills. Timely and effective delivery of client support and training. Assisting with the maintenance and improvement of client support resources. Completion of client‑or user‑related clerical or administrative tasks. Candidate Profile Working with a broad cross‑section of people. Switching between tasks at short (or no) notice. Contributing to continuous improvement. Effective communication and collaboration. Being self‑disciplined, self‑motivated, and resilient. Working productively in a remote (home‑based) role. Personal alignment with the Accurri values. Preferred Experience User support or help desk experience. Experience in, or exposure to, financial accounting. Seniority Level Entry level. Employment Type Part‑time. Industry Software Development. #J-18808-Ljbffr


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