Contact Centre Test Manager
Vor 3 Tagen
Contact Centre Test Manager (NV1) Leading Telco client (consulting through FinXL) FinXL Professional Services is a leading IT consultancy that partners with clients to bridge the gap between business needs and technology capabilities. Since 2003, we've been delivering high-value ICT services across government, finance, telecommunications, and enterprise sectors. FinXL is seeking a Contact Centre Test Manager to join our consulting team and be deployed with a leading Telco client on a 12 months contract in location. For this role a security clearance (NV1 preferred) is required. Responsibilities Define and lead the overall test strategy for Contact Centre and IVR initiatives Develop comprehensive test plans covering functional, non-functional and integration testing Provide strong leadership and direction to the testing team Oversee the validation of complex call routing, IVR menus and escalations Manage relationships with key stakeholders and ensure transparent reporting on quality status Ensure seamless integration strategies across contact centre systems and customer portals Key Skills & Experience Mandatory Australian Citizenship and current NV1 Security Clearance (preferred) Proven track record in Test Management with strong leadership, planning, and strategy skills Extensive domain expertise working on Contact Centre and IVR-related initiatives Strong understanding of testing frameworks, including Gherkin and Cucumber Familiarity with ALM testing tools (e.g., Micro Focus ALM) is highly advantageous Strong understanding of functional and non-functional testing governance Engagement Details 12 months months contract with Telco client Hybrid working with office in Macquarie Park (NSW) location Next Steps Apply now highlighting relevant skills and experience and address your application to Julia Leung. Due to the high volume of applications only shortlisted candidates can be contacted. #J-18808-Ljbffr
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Council of the City of Sydney, Österreich FinXL VollzeitA leading IT consultancy is seeking a Contact Centre Test Manager to develop testing strategies and manage testing initiatives for a Telco client. Suitable candidates should have extensive experience in Test Management and expertise in Contact Centre operations. A current NV1 Security Clearance is preferred. This role offers a 12-month contract with hybrid...
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Test Manager
Vor 5 Tagen
Council of the City of Sydney, Österreich Peoplebank VollzeitJoin to apply for the Test Manager role at Peoplebank . Our client is looking for an experienced Test Manager with strong contact centre platform expertise to lead testing strategy, drive high-quality delivery, and support the successful implementation of customer service technologies. Skills & Experience Required Proven experience as a Test Manager ,...
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Test Manager
Vor 5 Tagen
Council of the City of Sydney, Österreich Peoplebank VollzeitA leading IT services provider is seeking an experienced Test Manager based in New South Wales to lead the testing strategy and ensure high-quality delivery. The successful candidate will have strong contact center expertise and experience with platforms like Genesys and Amazon Connect. Responsibilities include managing test services across varying...
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Technical Manager | Contact Centre Technology
vor 2 Wochen
Council of the City of Sydney, Österreich Talent VollzeitTechnical Manager | Contact Centre Technology & Leadership Direct message the job poster from Talent Role Overview We are seeking a Manager in the Contact Centre space. You could have previously had any of the following job titles Technical Support Manager Technical Manager Operations Manager Service Delivery Manager. In this position, you will manage a team...
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Contact Centre Manager
vor 2 Wochen
City of Brisbane, Österreich Mable VollzeitAbout HomeMade HomeMade is an approved aged care provider dedicated to improving its customers' lives by empowering older people to self-manage their service providers with the assistance of our clinical and customer support teams. Our transformative technology platform helps thousands of people retain choice and control by allowing them to create unique...
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Contact Centre Engineer
vor 2 Wochen
Council of the City of Sydney, Österreich Peoplebank VollzeitContact Centre Specialist Our client is seeking Contact Centre Specialist to join one of the largest and most high‑profile Contact Centre programs in the country. If you’re passionate about delivering outstanding service and enjoy working with cutting‑edge technology, this is an exciting opportunity to make an impact at scale. The primary purpose of...
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Technical Contact Centre Manager
vor 2 Wochen
North Sydney Council, Österreich Peoplebank VollzeitTechnical Contact Centre Manager – Peoplebank We are seeking a hands‑on Technical Contact Centre Manager to lead a team of engineers and support specialists in a 24/7 environment. You will manage a portfolio of Federal and commercial customer accounts, ensuring the delivery of high‑quality technical support, timely incident resolution, and service...
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Contact Centre Manager
vor 4 Wochen
City of Melbourne, Österreich Mable VollzeitApply for the Contact Centre Manager role at Mable . About HomeMade HomeMade is an approved aged care provider dedicated to improving its customers' lives by empowering older people to self‑manage their service providers with support from our clinical and customer support teams. Our transformative technology platform helps thousands of people retain choice...
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Contact Centre Manager
vor 2 Wochen
City of Brisbane, Österreich Mable VollzeitJoin to apply for the Contact Centre Manager role at Mable . HomeMade, Mable, Leap In! and Mable Direct are entities under the Attain Healthtech Group of Companies. While our companies are diverse, three similarities bind us: we exist to create lasting, positive change across the entire care and support sector; we believe in technology as an enabler; we’re...
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SOLUTIONS ARCHITECT – CONTACT CENTRE
Vor 7 Tagen
Council of the City of Sydney, Österreich LIMELIGHT PEOPLE VollzeitLarge Enterprise, 12 month contract role, Solutions Architect – Contact Centre Location Australia and New Zealand locations available Contract role Overview This large enterprise organisation is a leading player in the industry, driving innovative solutions and delivering exceptional results for our clients in the insurance sector. They are committed to...
