SOLUTIONS ARCHITECT – CONTACT CENTRE
Vor 6 Tagen
Large Enterprise, 12 month contract role, Solutions Architect – Contact Centre Location Australia and New Zealand locations available Contract role Overview This large enterprise organisation is a leading player in the industry, driving innovative solutions and delivering exceptional results for our clients in the insurance sector. They are committed to transforming the finance functions of our clients through technologies and cutting-edge business strategies. The Role My client is seeking an experienced Contact Centre with experience in telephony to join their team and take a critical role in delivering Transformation projects within the insurance industry. As a Contact Centre Architect your role will be to make a difference you will have strong knowledge and skill in your technology domain, the ability to provide thought leadership, a clear communicator, a good problem solver and creative thinker Key Responsibilities Review and maintain the lifecycles of application and technology in APM and TPM to ensure their purpose and value align to strategic objectives. Develop and maintain strategy and roadmaps for assigned domain(s) across AU and NZ. Oversee and/or create solution architecture for projects and other initiatives ensuring their alignment to standards, strategies and roadmaps and resolve identified gaps and deficiencies. Maintain demand pipeline and capacity to ensure overall delivery of strategy and architecture deliverables in a timely manner. Actively collaborate and consult with all necessary internal and external stakeholders to facilitate overall service architecture solutions. Provide leadership to staff and partners that enables, promotes and demands right behaviors at all times. Ensure a workplace of safety and wellbeing for our people. Experience with formal architectural methods such as TOGAF. Skills & Experience Anticipates the organisation’s future position on technology-related trends. Verint i360, Cisco UCCE, Nice CXOne, Nexidia Analytics, IVR design and integration. Outlines organisational implications associated with major IT trends. Creates cohesive IT architecture applications for domain platforms and produces solution that outlines the transition paths for moving applications from the current state to target state. Oversees the compliance of IT architecture principles for an organisation and uses enterprise architecture to obtain and use information relevant to the solution. Experience integrating the contact centre with CRM platforms such as Verint Customer Engagement Manager or Salesforce. Previous exposure to complex contact centre migrations. Migration to cloud platforms such as Genesys, Nice or AWS would be preferred but not essential. How to Apply Please submit your resume and a cover letter outlining your experience and how you meet the selection criteria to . Include any relevant project examples demonstrating your expertise in Contact centre projects. #J-18808-Ljbffr
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