Technical Contact Centre Manager
vor 2 Wochen
Technical Contact Centre Manager – Peoplebank We are seeking a hands‑on Technical Contact Centre Manager to lead a team of engineers and support specialists in a 24/7 environment. You will manage a portfolio of Federal and commercial customer accounts, ensuring the delivery of high‑quality technical support, timely incident resolution, and service improvement initiatives. This role requires deep technical expertise in Cisco, Genesys, or NICE platforms and strong people leadership skills. Key Responsibilities Lead and mentor technical contact centre teams to deliver high performance and customer satisfaction. Manage complex technical incidents and act as the senior escalation point. Oversee service delivery across Federal and commercial accounts. Support change implementation, system upgrades, and technical transitions. Drive process improvement, automation, and knowledge management initiatives. Collaborate with internal teams and vendors to ensure seamless service delivery. Foster a culture of accountability, collaboration, and continuous improvement. Key Requirements Hands‑on experience with Cisco, Genesys, or NICE contact centre products. Proven experience managing technical contact centre or service desk teams. Experience managing Federal and commercial customer accounts. Strong problem‑solving skills with ability to lead complex escalations. Excellent people management, coaching, and stakeholder engagement skills. Must be an Australian Citizen or hold minimum baseline security clearance. Why This Role? Lead a high‑performing technical contact centre team supporting enterprise accounts. Hands‑on role with direct impact on service delivery and customer satisfaction. Opportunity to drive technical and process improvements across the team. Apply Now If you are a technical leader with deep contact centre product knowledge and hands‑on experience, we want to hear from you. For a confidential discussion, please contact Nic Gulliver at , or click ‘Apply Now’ and quote reference # . Senior Information Seniority level: Not Applicable Employment type: Full‑time Job function: Information Technology Industries: Technology, Information and Internet and Telecommunications Referrals increase your chances of interviewing at Peoplebank by 2x. EEO Statement Peoplebank and Leaders IT are committed to creating a diverse and inclusive workplace where everyone belongs. We welcome applications from people of all backgrounds, identities, and experiences. If you need adjustments to the recruitment process due to your circumstances, please let us know—we’re here to support you. #J-18808-Ljbffr
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Lead Technical Contact Centre Manager
vor 2 Wochen
North Sydney Council, Österreich Peoplebank VollzeitA leading technology firm in North Sydney Council is seeking a Technical Contact Centre Manager to lead a team in a 24/7 environment. The successful candidate will manage Federal and commercial customer accounts, ensuring high-quality technical support and timely incident resolution. They must possess deep expertise in Cisco, Genesys, or NICE and demonstrate...
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Technical Manager | Contact Centre Technology
vor 2 Wochen
Council of the City of Sydney, Österreich Talent VollzeitTechnical Manager | Contact Centre Technology & Leadership Direct message the job poster from Talent Role Overview We are seeking a Manager in the Contact Centre space. You could have previously had any of the following job titles Technical Support Manager Technical Manager Operations Manager Service Delivery Manager. In this position, you will manage a team...
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Contact Centre Engineer
vor 2 Wochen
Council of the City of Sydney, Österreich Peoplebank VollzeitContact Centre Specialist Our client is seeking Contact Centre Specialist to join one of the largest and most high‑profile Contact Centre programs in the country. If you’re passionate about delivering outstanding service and enjoy working with cutting‑edge technology, this is an exciting opportunity to make an impact at scale. The primary purpose of...
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Director, Managed Contact Centre Services
vor 2 Wochen
Council of the City of Sydney, Österreich Peoplebank Australia NSW VollzeitDirector, Managed Contact Centre Services Peoplebank is partnering with a leading enterprise organisation to recruit an accomplished senior leader for the role of Director, Managed Contact Centre Services. This is a pivotal executive-level position responsible for the strategy, transformation, and operational delivery of managed contact centre services...
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Director, Managed Contact Centre Services
vor 3 Wochen
Council of the City of Sydney, Österreich at VollzeitDirector, Managed Contact Centre Services Peoplebank is partnering with a leading enterprise organisation to recruit an accomplished senior leader for the role of Director, Managed Contact Centre Services. This is a pivotal executive-level position responsible for the strategy, transformation, and operational delivery of managed contact centre services...
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Director, Managed Contact Centre Services
vor 2 Wochen
Council of the City of Sydney, Österreich Peoplebank VollzeitDirector, Managed Contact Centre Services Peoplebank is partnering with a leading enterprise organisation to recruit an accomplished senior leader for the role of Director, Managed Contact Centre Services. This is a pivotal executive-level position responsible for the strategy, transformation, and operational delivery of managed contact centre services...
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Contact Centre Test Manager
Vor 3 Tagen
Council of the City of Sydney, Österreich FinXL VollzeitContact Centre Test Manager (NV1) Leading Telco client (consulting through FinXL) FinXL Professional Services is a leading IT consultancy that partners with clients to bridge the gap between business needs and technology capabilities. Since 2003, we've been delivering high-value ICT services across government, finance, telecommunications, and enterprise...
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Enterprise Cloud Contact Centre Engineer
vor 2 Wochen
Council of the City of Sydney, Österreich Peoplebank VollzeitA leading technology consultancy is seeking a Contact Centre Specialist located in Australia to deliver managed services and technical support for Cloud technologies. The ideal candidate will have a Bachelor’s degree, strong implementation experience in major contact centre platforms, and problem-solving abilities in dynamic environments. This role offers...
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Lead Consultant
Vor 7 Tagen
Council of the City of Sydney, Österreich Mantel VollzeitLead Consultant - AI Contact Centre Specialist Join to apply for the Lead Consultant - AI Contact Centre Specialist role at Mantel 1 day ago Be among the first 25 applicants Mantel is an Australian-owned technology consulting business with capabilities across Cloud, Digital, Data, Delivery & Security. Since our inception in November 2017, we have experienced...
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Lead Consultant
vor 24 Stunden
Council of the City of Sydney, Österreich Mantel VollzeitLead Consultant - AI Contact Centre Specialist Join to apply for the Lead Consultant - AI Contact Centre Specialist role at Mantel At Mantel Mantel is an Australian-owned technology consulting business with capabilities across Cloud, Digital, Data, Delivery & Security. Since our inception in November we have experienced remarkable growth across Australia &...
