Customer Success Manager II
Vor 6 Tagen
At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success and reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about.
Overview
The Customer Success Manager position is a pivotal role at LivePerson. The Success Manager is the face of LivePerson to their customers & the main focal point for driving product adoption and value conversations.
LivePerson's goal is to connect consumers with brands through LivePerson's set of AI solutions and innovative channels. A Success Manager focus is to retain and grow their Book of Business by identifying the unique value for each brand, maintain close relationships with key stakeholders and ultimately expand each account in terms of the solutions LivePerson has to offer. You will report into the VP of Customer Success.
This is a fixed term, 12 month contract, with potential opportunity to convert to a full-time role.
You Will
Drive growth by identifying upgrade opportunities and generating new revenues with existing customers.Develop relationships to serve as a trusted consultant with customers to optimize their online engagement strategy.Recommend best practices and MBOResponsible for creating customer success plans in alignment with the business strategy and to define your strategies and tactics.Comfortable translating financial terms into return on investment (ROI) for our customersResponsible for adoption and stakeholder management.Understand how to build and present a LivePerson success story using data and insights.Drive and own the QBR in partnership with the cross functional team and the stakeholders.Understand and adapt to LivePerson's ongoing product and technology developments.Manage multiple cross-product opportunities and projects.Monitor usage and product adoption, proactively contact clients upon low usage and deliver coaching/training to improve their utilization.
You Have
Tech savvy with good analytical and presentation skills.3+ years experience in international B2B customer facing positions with a proven record of becoming a trusted advisorA strong understanding of businesses and digital trends.Experience working with cross functional teams (Account Executives, Technical Account Manager)and taking the team and be proactive,preemptiveCustomer oriented and excellent communication skills.Proven experience in customer facing roles, via telephone, web and face to face.Understanding of e-commerce business needs.Experience in working with multiple stakeholders (Product management, procurement, legal etc) and community influenced, comfortable with running the user product groups, workshops etc.Ability to think and act independentlyCuriosity & resourcefulness to understand brands internal process.Proficient in English a must
Benefits
Health: medical and mental.Time away: vacation, holidays, and care days.Financial: Superannuation, ESPP and group life insurance.Family: parental leave.Development: Generous tuition reimbursement and access to internal professional development resources.Additional: Exclusive perks and discounts.
Why You’ll Love Working Here
As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. And, we're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace.
Belonging At LivePerson
We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.
We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.
#J-18808-Ljbffr
-
Customer Success Manager II
Vor 6 Tagen
Haymarket, Österreich Wegalvanize VollzeitPosition Overview:The Customer Success Manager II oversees a portfolio of accounts and ensures an amazing customer experience, as measured by NPS, net revenue retention, referrals and product usage indicators.As the key contact point for the customer relationship on Diligent products. The CSM II will perform hands-on account management activities as well as...
-
Customer Success Manager II
Vor 6 Tagen
Haymarket, Österreich LivePerson VollzeitLivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set...
-
Haymarket, Österreich eFinancialCareers Ltd. VollzeitSenior Customer Success Manager/Customer Success DirectorSenior Customer Success Manager/Customer Success DirectorSS&C TechnologiesSydney, AustraliaSenior Customer Success Manager/Customer Success DirectorSS&C TechnologiesSydney, AustraliaPosted 4 days agoPermanentCompetitiveSenior Customer Success Manager/Customer Success DirectorSS&C is a global provider...
-
Customer Success Manager
Vor 5 Tagen
Haymarket, Österreich dotdigital VollzeitWe are looking for a dynamic and results-driven Customer Success Manager to join our team at Dotdigital! As a Customer Success Manager, you will be responsible for developing and executing strategies to drive revenue growth and ensure customer success for our top-tier clients.This role provides leadership in post-sales customer activity, with responsibility...
-
Manager, Customer Success
Vor 6 Tagen
Haymarket, Österreich Basware VollzeitJoin our team at Basware and lead the charge in driving customer success!As theManager, Customer Success, you'll spearhead a dynamic high-performing team dedicated to ensuring Basware solution adoption, our clients' satisfaction and achieving their desired outcomes. This role is for you, who has people management experience, and a background in value...
-
Manager, Customer Success
Vor 6 Tagen
Haymarket, Österreich SevenRooms VollzeitThe Team & RoleSevenRooms is hiring for a Manager, Customer Success to lead our team of Customer Success Managers in APAC. In this role, you will be responsible for guiding, mentoring, and hiring members of the CSM team, while also providing our clients with a fantastic experience on our platform. You will lead strategic initiatives aimed at maximizing...
-
Customer Success Manager
Vor 6 Tagen
Haymarket, Österreich Contentful VollzeitAbout the opportunityAs a Senior Customer Success Manager in the Asia-Pacific region, you will work directly with Contentful customers to ensure they maximize value from our platform and deliver a stellar customer experience as their trusted advisor. You will partner closely with our Sales, Product Partner Organization, and Professional Services teams. You...
-
Manager, Customer Success
Vor 6 Tagen
Haymarket, Österreich Basware Corporation VollzeitApplications are considered on a rolling basisJoin our team at Basware and lead the charge in driving customer success!As theManager, Customer Success, you'll spearhead a dynamic high-performing team dedicated to ensuring Basware solution adoption, our clients' satisfaction and achieving their desired outcomes. This role is for you, who has people management...
-
Customer Success Manager
Vor 3 Tagen
Haymarket, Österreich Streamtalent VollzeitJoin a well-recognised SaaS business in an exciting growth stage, voted one of Australia's Best Places to Work for Women & Best Places to Work in Tech.This role is a truly customer-centric position, essential for delivering the unparalleled customer experience that the business pride themselves on.If you’re an ambitious individual with at least 3 years’...
-
Customer Success Manager
Vor 6 Tagen
Haymarket, Österreich Contentful VollzeitAs a Senior Customer Success Manager in the Asia-Pacific region, you will work directly with Contentful customers to ensure they maximize value from our platform and deliver a stellar customer experience as their trusted advisor. You will partner closely with our Sales, Product Partner Organization, and Professional Services teams. You will help our...
-
Senior Customer Success Manager
Vor 6 Tagen
Haymarket, Österreich Ataccama VollzeitWe are Ataccama, and we are on a mission to empower organizations to maximize the transformative potential of data and AI. Our product enables both technical and less technical ‘data people’ across their organizations to create high-quality, governed, safe, and reusable data products. It’s what made us a Leader in the Gartner Magic Quadrant for Data...
-
Senior Customer Success Manager
Vor 6 Tagen
Haymarket, Österreich Ataccama VollzeitWe are Ataccama, and we are on a mission to empower organizations to maximize the transformative potential of data and AI. Our product enables both technical and less technical ‘data people’ across their organizations to create high-quality, governed, safe, and reusable data products. It’s what made us a Leader in the Gartner Magic Quadrant for Data...
-
Customer Success Manager Sydney
Vor 6 Tagen
Haymarket, Österreich WalkMe VollzeitWalkMe pioneered the Digital Adoption Platform (DAP) to empower business leaders to accomplish the promise of technology in today's overwhelming digital world. Through WalkMe's guidance, engagement, insights, and automation, employees are more efficient, executives have better visibility into digital usage, and organizations maximize the full value of their...
-
Customer Success Manager
Vor 6 Tagen
Haymarket, Österreich PagerDuty, Inc. VollzeitPagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud.Visit our careers siteto explore life at PagerDuty, discover opportunities, and sign-up for job alerts!We are seeking an experienced and dynamic Portfolio Customer Success Manager to join our team. In this role, you will manage a...
-
Customer Success Manager
Vor 4 Tagen
Haymarket, Österreich PagerDuty, Inc. VollzeitPagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud.Visit our careers siteto explore life at PagerDuty, discover opportunities, and sign-up for job alerts!We are seeking an experienced and dynamic Portfolio Customer Success Manager to join our team. In this role, you will manage a...
-
Customer Success Manager
Vor 6 Tagen
Haymarket, Österreich SafetyCulture VollzeitSafetyCulture is a customer and product-led SAAS company, our mission is to help working teams get better every day, our technology platform and products give front line workers a voice and leaders the visibility to make smart decisions when driving safety, quality and continuous improvement.An awesome opportunity has arisen for a Customer Success Manager to...
-
Senior Customer Success Manager
Vor 5 Tagen
Haymarket, Österreich Fluent Commerce VollzeitSenior Customer Success ManagerApplication Deadline:30 September 2024Department:Customer SuccessEmployment Type:Permanent - Full TimeLocation:AustraliaReporting To:Ingrid Bernard with a dotted line to ImranDescriptionWe are seeking a proactive and dedicated Customer Success Manager (CSM) to join our dynamic team. The CSM will play a key role in building...
-
Customer Success Manager
Vor 6 Tagen
Haymarket, Österreich ServiceNow VollzeitAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know...
-
Customer Success Manager, APAC
Vor 6 Tagen
Haymarket, Österreich Bigtincan Holdings Limited VollzeitHybrid Role - 2 days in office / 3 days in your home officeResponsibilities:- Act as an Implementation Specialist during onboarding, training, and monitoring the management of projects to ensure deadlines are met and launches are successful.- Provide project status reports as needed to customers and internal stakeholders.- Monitor customer health,...
-
Customer Success Manager
Vor 5 Tagen
Haymarket, Österreich iManage VollzeitThis is a remote position. We are a global team that leverages the latest technology to communicate with our colleagues across the globe. When it’s safe to do so, there may be times in which this role would be required to travel to a local office for in-person collaborations with your team.Being a Customer Success Manager at iManage means…As a part of...
