Human Resources Case Manager

Human Resources Case Manager Join to apply for the Human Resources Case Manager role at NSW Health . Job Details Employment type: Permanent Full Time Work location: Flexible – modern offices in Chatswood, St Leonards, or Charlestown with hybrid flexibility Salary: $114,251 – $134,809 plus 12% Super and 17.5% annual leave loading Benefits: Flexible work options, professional growth, allocated day off per month, salary packaging, and health & wellbeing programs Applications Close: 11:59pm, Sunday 23 November 2025 About Us – eHealth NSW At eHealth NSW, we’re leading the digital transformation of Australia’s largest health system. As NSW Health’s digital centre of excellence, we design, build and support world‑class ICT solutions that improve patient care across the state. Guided by a Cloud First Strategy, we harness digital technology to deliver scalable, quality, patient‑centred care. With your skills and experience, you can help enrich the lives of millions while developing your career within Australia’s largest health organisation. About the Opportunity As Human Resources Case Manager in our People & Culture team at eHealth NSW, you will help make a real difference in healthcare through the effective management and reporting of conduct and performance matters. You’ll coordinate case files, prepare documentation, and support complex and sensitive investigations in line with New South Wales Health policies. You’ll provide timely, accurate advice to managers, ensure consistent and compliant processes, and contribute to training and continuous improvement initiatives. Reporting to the Human Resources Operational Lead, this role is key to promoting fair, ethical, and professional workplace practices across eHealth NSW. In This Role, You Will Manage a portfolio of conduct, performance, and attendance cases, ensuring matters are handled efficiently, fairly, and in line with NSW Health policy frameworks. Prepare and oversee accurate case documentation, correspondence, and reporting to support timely and compliant case progression. Identify opportunities to improve systems, reporting, and workplace conduct practices through analysis of case trends and emerging issues. Collaborate with managers and HR partners to deliver training, build capability, and promote a consistent, customer‑focused approach to conduct management. About You Holds tertiary qualifications and/or equivalent experience in public sector investigations, human resources/industrial relations or a related field, with proven experience in conducting and managing a caseload of conduct matters. Demonstrates strong analytical, conceptual and problem‑solving skills, innovative thinking around assessment, review or investigation of employee conduct, and the ability to formulate and deliver accurate briefings, submissions, reports and advice within agreed timeframes. Need more information? Position description Find out how we hire at eHealth NSW Check out our diversity and inclusion commitment Learn more about us at eHealth NSW How To Apply Share your cover letter and most up‑to‑date resume (up to 5 pages), highlighting your relevant skills and experience as well as a response to the following targeted question: This role manages sensitive and often high‑risk people matters, requiring sound judgement, timely action and the ability to balance policy, wellbeing and organisational risk. Describe a time when you managed a complex case from start to resolution. What decisions did you need to make quickly, how did you navigate competing expectations, and what did you learn that has influenced how you approach case management today? We recognise that AI tools are increasingly being used to assist with resumes and applications. While we accept their use, we’re eager to see your personality and get to know the person behind the application For further discussions around the role or recruitment process, including adjustments, please contact our Talent Advisor at or Hiring Manager Emma Hoskin at . We will review all applications after the closing date. If your application is successful, you may be invited to take part in additional assessments as part of the recruitment process. Additional Information This recruitment may be used to create a Talent Pool for similar future roles (ongoing or temporary) that may arise over the next 18 months. To be eligible for this role you must have current Australian work rights (Australian citizen, permanent resident, New Zealand citizen with a current passport, or hold a valid visa with permission to work in Australia). #J-18808-Ljbffr