Assistant Front Office Manager- The Reef House Adults Retreat

Assistant Front Office Manager- The Reef House Adults Retreat The Reef House Adults Retreat – Palm Cove QLD The Reef House Adults Retreat is the most iconic Colonial Style Beach House in Queensland. We are renowned for our personalised service in a truly relaxed setting offering tranquillity, ambience and boutique luxury. We are currently seeking a genuine hospitality professional to deliver the highest level of guest engagement and service in our stunning 5 star property. Our Assistant Front Office Manager is a critical position to the overall success of our Boutique Hotel, helping Front Office Manager with daily hotel operation. The Reef House Adults Retreat specialises in planning escapes for adults and couples, offering exclusive benefits for our house guests such as Pool Butler, in‑room private dining, dining under the stars, cocktail making classes, wine tastings, beach yoga, aqua aerobics by the pool and many more. Our unique guest experience is delivered by motivated and genuine care for others that underlies your inspiration to work in hospitality, welcoming all guests as if your own favourite celebrity and maintaining Reef House manifesto luxury standards. We need our Assistant Front Office Manager to ensure each day is executed to perfection, delivering memorable Reef House experiences to our in‑house guests, something which cannot be created elsewhere. The perfect candidate will assist the Front Office Manager with day‑to‑day operation to ensure business standards are met, maximise profitability and deliver an excellent guest experience. At the Reef House we value the ability to be self‑motivated, energetic and have a strong understanding of personalised customer service. This role will allow you to flourish and grow within a team of like‑minded dynamic professionals. Applications for this role will be extremely competitive. Apply now for a confidential interview. Job tasks and responsibilities Ensure each day is run to perfection. Assist Front Office Manager in daily hotel operation. Effective supervision of all guests' arrivals and departures, ensuring room allocations and check‑in/out processes follow set procedures and are customer‑focused. Full utilisation of the Front Office system, ensuring accuracy in use and a range of accurate reports are produced to meet operational needs. Supervision of Front Desk services including porter services, booking daily tours, organising airport transfers, helping with luxury concierge tasks, assisting with restaurant bookings, and curating guest experience. Operation in an effective night audit function in conjunction with Financial Controller. Ordering office stationery for Front Office and other hotel departments. Helping Front Office Manager with staff training. Regular liaison with Maintenance and Housekeeping Team ensuring any requests are completed quickly, focusing on guests' needs as priority. Daily efficient telephone functions and reception email correspondence management. Dealing with customer complaints and problem resolution. Daily liaison with Escape Planning Department to ensure accuracy in room allocation and maximising of yield. Be proactive in controlling costs, being fully aware of forecasted business and targeted profitability while maintaining standards. Skills and experience Knowledge of Opera Cloud or Opera PMS preferable. Microsoft Word and Excel knowledge. Experience in a luxury environment. Exceptional communication skills and customer‑service flair. 2 to 3 years experience in a similar role. Flexibility to work various shifts including weekends, evenings and public holidays. #J-18808-Ljbffr