Customer Service Officer

Company Description SGS Australiais a leading provider of Testing, Inspection, and Certification services, supporting multiple industries across the country with trusted expertise and technical excellence. Backed by SGS’s global legacy ofover 140 years, we operate one of the largest networks of accredited laboratories and field facilities in Australia, with a network of more than 50 offices and laboratories and over 1,400 employees across Australia.We are accredited byNATA and ISO 9001, ensuring our services meet both Australian and international standards. Job Description Join SGS’s Environmental, Health & Safety (EHS) team as our Client Service Officer, this is a Full-Time role based in Alexandria NSW, working hours 11am–7pm. Play a key role in delivering exceptional client service across our soil, water and air testing operations. This is a great opportunity for someone who enjoys building relationships, solving problems, and supporting essential sample receipt and dispatch processes. About the Role As our Client Service Officer in Alexandria, you’ll be the first point of contact for EHS clients. You’ll manage incoming and outgoing samples, support laboratory workflows, and provide timely, professional communication to ensure an excellent client experience. Responsibilities include, however are not limited to: Deliver high-quality support to clients, couriers, and internal teams, ensuring smooth receipt and dispatch of samples. Build and maintain strong relationships with existing and potential clients; keep clear records of meetings and discussions. Prepare or organise quotations and assist clients with enquiries about samples, turnaround times, and service status. Monitor KPIs for Alexandria clients and work closely with team leaders to resolve issues before they impact service delivery. Receive, sort, label, store, and repack samples, completing all required checks and registrations accurately. Collect samples from client sites and conduct on‑site sampling following approved procedures. Use PPE correctly and report any unsafe conditions immediately. What We’re Looking For A scientific qualification (Diploma or Tertiary), or minimum 2 years of relevant experience. Experience in an environmental laboratory or client services environment (preferred). Ability to obtain certifications/work permits such as a white card or MSIC (if required). Physically capable of handling samples (10–15kg) and comfortable being on your feet for extended periods. Current driver’s licence with a good driving record. WHY WORK FOR SGS? As a company, we have embraced the shift to flexible work Sustainability is embedded in our culture and the way we do business Paid parental leave Paid time for volunteering day and blood donations Corporate health & wellbeing offers Ongoing learning & development Career development opportunities (Nationally and Globally) SGS Rewards: Our employee benefits platform with access to retail and online discounts and cashback COME TO WORK AND BE 100% YOU SGS Australia supports a diverse workforce, we encourage applications from people of all ages, nationalities, abilities, and cultures – including Aboriginal and Torres Strait Islander peoples, the LGBTQI+ community and people living with disability. Providing employment opportunities for Aboriginal and Torres Strait Islander people is an important part of our SGS Reconciliation Action Plan (RAP). We truly believe the diversity among us will continue to foster a strong, innovative, and forward-thinking workplace.SGS Australia acknowledges and pays respect to the past, present and future Traditional Custodians and Elders of this nation and the continuation of cultural, spiritual, and educational practices of Aboriginal and Torres Strait Islander peoples. #J-18808-Ljbffr