Customer Service Sales Area Manager

Customer Service Sales Area Manager - Melbourne Join to apply for the Customer Service Sales Area Manager – Melbourne role at E80 Group. E80 Group is a multinational company specializing in automated and integrated intralogistics solutions for manufacturers of consumer goods across the beverage, food, tissue and other sectors. As E80 Group’s Customer Service Sales Area Manager you will oversee the post-sales customer portfolio across Australia, New Zealand and Oceania, ensuring a high‑quality customer experience throughout the E80 system lifecycle. You will build strong customer relationships, identify new business opportunities and drive continuous service improvement. Responsibilities Regular site visits and field presence – visit customers and their installations to ensure service excellence, gather direct feedback and strengthen relationships; share visit reports with customers. Periodic customer calls – conduct regular calls to check on ongoing activities and offer support, without immediate commercial intent, to build trust and demonstrate reliability. Customer communication management – when critical issues arise, assume responsibility for defining strategy and managing the situation. Anticipate customer needs – support budget planning for recurring activities, technical upgrades, obsolescence and contract renewals. Collaborate to improve processes and services – gather suggestions, manage complaints and initiate internal escalations when necessary. Create synergy with new systems sales team – coordinate with sales to align on joint commercial strategies. Ensure compliance with sales conditions internally – maintain adherence to sales terms, particularly for non‑standard agreements. Update monthly sales forecast in Salesforce – monitor and manage short‑ and mid‑term business opportunities. Propose an annual sales budget and investment business plan. Analyze contracts to identify potential risks and submit them to managers or legal before signing. Complete project opening checklists when required. Follow up on overdue payments exceeding 60 days, working closely with finance to minimise outstanding receivables. Report billing errors to relevant departments to prevent recurrence. Prioritise management of critical or hazardous situations, initiating internal escalations and involving functional managers, technical teams or the safety department. Anticipate potential technical and commercial issues through monitoring and proactive management. Share market feedback and needs with internal departments to support continuous development. Actively participate in internal meetings to share results and propose improvements. Coordinate with CS Coordinators for activity management and any missing POs. Requirements Proven experience in sales or post‑sales management within complex B2B environments. Several years of experience in the industrial automation sector, with solid technical‑functional knowledge of systems and their operational dynamics. Skills in commercial negotiation and contract management. Excellent customer relationship, problem‑solving and issue management abilities. Flexibility and proactiveness in anticipating customer needs and promoting continuous improvements. Ability to collaborate with cross‑functional teams. Willingness to travel – 50% of the time. Excellent knowledge of the language of the assigned area. Excellent spoken and written English; spoken and written Italian is a plus. Knowledge of the relevant market. Understanding of basic accounting principles and ability to monitor a profit and loss statement. Good data analysis skills. Benefits Permanent, full‑time position. Up to 20% remote work per month. Structured onboarding program including an introduction to the company organisation, CS Sales tools and the existing customer portfolio. Salary range based on experience and aligned with industry standards. Qualified applicants will receive consideration. E80 Group does not tolerate any kind of discrimination or offensive behaviour against an individual’s personality or protected characteristics. We honour our commitments under Articles 1 and 18 of Law No. 68/1999 and give special consideration to candidates in protected categories. Location: Melbourne, Victoria, Australia #J-18808-Ljbffr