Customer Care Consultants

Customer Care Consultants – Multiple Positions Join us as we work to make Tasmania the healthiest island on the planet Imagine a health insurer doing more for Tasmanians. For over 70 years St Lukes has provided health insurance that’s helped Tasmanians. Now we’re also providing a promise: to become the healthiest island on the planet. This bold ambition is a promise to our members, our staff, and our state to make our island the healthiest it can be. We’ve already begun, investing in new processes, new products, and new people. We’re focusing on the things that will make a difference locally and leveraging our networks to create change. Put simply, we’re going to do things differently. The Role We are looking for charismatic and energetic individuals to join our Customer Care team, with multiple positions available in our Launceston Customer Care Centre. You will be a team player and superior communicator who is friendly, ambitious, and able to clearly articulate our mission, products and services to members and customers. These roles will involve providing high‑quality customer services to our members and customers across the full range of our Private Health Insurance products, building positive relationships and providing meaningful assistance to members. Selection Criteria Prior demonstrated experience in customer service and/or call‑centre position Exceptional written and verbal communication skills A high level of attention to detail Demonstrated ability to solve problems or escalates when required Advanced digital competency in a range of programs and member CRM systems Professional manner with the ability to work under pressure, effectively managing own workflow with consideration to team requirements Self‑starter with a strong work ethic Demonstrated ability to interact with a diverse workforce and member base Strong customer orientation and desire to provide excellent customer solutions If you were here last week, you might have: Responded to member enquiries via phone, email, or face‑to‑face through our Customer Care Centre Demonstrated empathy and understanding towards customers Provided accurate and timely information that is in accordance with the requirements of the Private Health Insurance Act 2007 Promoted a positive team culture demonstrating initiative and understanding of our expected behaviours Continuously maintained a high level of product and service knowledge through self‑development and regular training Worked closely with other departments to ensure seamless collaboration in supporting our members Participated in regular local and state‑wide team meetings Worked closely with prospective members explaining our value proposition and benefits of our products and services Through genuine engagement discussed with our members/prospective members how we can align our services to their personal needs Processed work items relating to member interactions and services we provide What we Offer Opportunities for career progression and professional development Excellent employee discounts Opportunity to purchase leave Paid parental leave policy Social events, milestone, achievement, and birthday celebrations The opportunity to work out of the most sustainable and carbon‑positive office development in Tasmania Annual Reward and Recognition Celebration Award‑winning Learning and Development culture Awarded Tasmanian Employer of Choice 2023 Winner of the Roy Morgan Customer Satisfaction Award for Private Health insurer of the Year How to Apply To apply online, please provide your current resume and cover letter outlining your interest in the role, your skills, capabilities, and experience. For a copy of the Position Description please visit Position Description . For further information please contact Nicole Ford at *****@stlukes.com.au . Shortlisting for these positions will begin immediately and may result in the advertisement being closed early so don't delay your application. To apply, you must have the legal right to work in Australia. Appointment to this position is subject to a satisfactory National Police Check. Be careful – don’t provide your bank or credit card details when applying for jobs. Don’t transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad. #J-18808-Ljbffr