Customer Care Consultant
vor 3 Wochen
Customer Care Consultant page is loaded **Customer Care Consultant**locationsSydney time typeFull time posted onPosted 3 Days Ago job requisition idJR Angle Auto Finance is an independent financier in Australia, bringing a modern platform and a flexible business approach to help more Australians with their car purchase.The role Customer Care Consultant is responsible for providing personalised and timely help to Angle Auto customers in moments that matter. This means connecting with the customer and providing personalised service, building trust by being open and honest, listening and understanding their situation. **Key Responsibilities*** Proactively contribute to innovation and continuous improvement to improve quality, efficiency, risk, and compliance outcomes by working closely with cross-functional teams across the organisation.* Manage record keeping and quality of data input.* Provide administrative process assistance to relevant teams.* Contribute to our customer service experience through innovation, productivity and efficiency to drive a customer focused culture to improve the customer experience.* Proactively manage service and provide documents requested for Payout Letters, Statements, Finalisation Letters, Amortisation Schedules, Copy of Contracts etc.* Service existing customers account maintenance enquiries for update address, phone number, bank account details etc.**Qualifications & Experience*** Tertiary qualification in Administration, Business or similar is beneficial, but not essential.* Prior experience in a customer focused role – retail, contact centre etc.* Strong typing skill, speed and accuracy combined with strong email etiquette.* Strong verbal and written communication skills.* Highly developed and professional interpersonal skills, including strong relationship development skills.* Ability to connect with customers, build a relationship and lead the conversation to the right solution.**Our Principles****Do what’s right** We have good intent and we do the right thing**Bold and courageous** We challenge, evolve and innovate for sustained success **Own it and deliver** We’re accountable **Win together** We collaborate and encourage each other to thrive **Celebrate success** We appreciate and celebrate our achievements **How to apply**Select the 'Apply' button above to send your resume through to the Talent Acquisition team. **Angle Auto Finance is committed to attracting, retaining and strengthening the performance of a diverse, equitable and inclusive workforce. It is our commitment to ensure equal employment opportunities without discrimination or exclusion on the basis of cultural heritage, colour, religion, citizenship status, age, sex, sexual orientation, gender identity, or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information or any other basis protected by law.****Celebrate success** We appreciate and celebrate our achievements. We take the time to celebrate success and achievements, enjoy what we do and who we work with. We appreciate each other and everyone's contributions#J-18808-Ljbffr
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