Customer Engagement Officer
vor 4 Wochen
$51.84 - $56.76 + super3+ month contract (Potential to Extend)Sydney Olympic Park
About the Role
As the Customer Engagement Officer, you will be the cornerstone of this Government Agency's customer service efforts, ensuring timely, quality, and professional responses to enquiries and feedback. You will support the organisation and its stakeholders by delivering best practice customer service and coordinating proactive community communications. Your role will be pivotal in promoting projects, managing expectations, and enhancing customer satisfaction.
Please note, this role is full time in the office.
Key Responsibilities
Deliver Exceptional Customer Service: Act as the frontline representative, handling enquiries and feedback via email, web form, phone, social media, and in-person. Ensure all interactions are acknowledged, resolved, and recorded efficiently, escalating unresolved issues as needed.Liaise and Collaborate: Work closely with staff to refer complex enquiries and complaints, maintaining a professional and friendly demeanor to prioritise customer satisfaction.Coordinate Communications: Manage customer/community communications through various channels, promoting projects and initiatives while mitigating potential impacts on customers.Event Support: Arrange and oversee high-quality customer service at priority events, programs, and partnership projects.Community Engagement: Conduct activities to gain customer insights, informing evidence-based decision-making and enhancing collaboration with the City of Parramatta.Compliance and Confidentiality: Adhere to privacy requirements and legislative obligations, managing informal GIPA requests and ensuring information confidentiality.Administrative Support: Execute business processes and administrative tasks to support internal stakeholders, including maintaining customer feedback records and producing reports for the Leadership team.
Key Challenges:
Collaborating with a diverse range of stakeholders to achieve consistent and effective wayfinding solutions.Adhering to guidelines and standards while applying wayfinding across diverse projects and locations.Delivering in high-profile, public locations while maintaining a flexible, results-oriented approach.
About You
Salesforce experience is essential - prerequisite for handling customer casesPrevious Government experience highly regardedDemonstrated experience in customer service roles, particularly with feedback/complaint handling and dealing with challenging customers.Strong communication and interpersonal skills.Ability to work collaboratively and maintain professionalism under pressure.Proficiency in using multiple communication channels and managing administrative tasks.
Benefits of contracting through Ashdown People
5th largest supplier to the NSW GovernmentGet paid weeklyRated 4.9/5 on Google Reviews with over 1200 5⭐ reviews for candidate feedback this yearOffer Insurances for ABN ContractorsConsistent communication & transparencyDetailed onboarding & support
Please apply if you are interested or reach out to me for any questions at Please note, only shortlisted candidates will be contacted.#J-18808-Ljbffr
-
Customer Engagement Officer
Vor 5 Tagen
Perth, Österreich AnglicareSA Ltd VollzeitFull time permanent position based in HindmarshJoin our Community Aged Care team in a newly created roleWhat We OfferFlexible work arrangements: Design your work-life balance. This could include working from home, part-time work, compressed working weeks and flexible working hours.*Competitive salary packaging: Take home more with tax-free benefits,...
-
Customer Engagement Advisor
vor 4 Wochen
Perth, Österreich How 2 Drive VollzeitWe’re people who take the time to know people. That's the WOW-way. And that’s the secret to recruitment happiness.Maximise your customer service experience with an internationally renowned Visual Communications Supplier in PerthAnnual salary of $65K + SuperCompany wide bonusIncredible mentorship and training provided on-site to ensure you succeed WOW...
-
Communications & Engagement Officer
vor 2 Monaten
Perth, Österreich Larrakia Development Corporation VollzeitOur client is seeking a Communications & Engagement Officer to support their Marketing, Communications team within the Office of the Lord Mayor and CEO, to assist cover a maternity leave period approximately 9 months. This role will be a full time role working at the Civic Centre.TPosition Pre Requisites:4 years’ relevant experience in marketing,...
-
Carer Engagement Officer
Vor 3 Tagen
Perth, Österreich VMCH VollzeitPart-time 4 days per week fixed term contract to June 2025Varied role facilitating social events and outings to support carers.Salary plus NFP Packaging Benefits plus car allowanceBased in Camberwell hybrid work arrangementAbout the roleVMCH Carer Support Program has a vacancy for a Carer Engagement Officer to join the Metro team. Reporting to the Manager of...
-
Customer Advocacy Officer
vor 1 Monat
Perth, Österreich Regional Express (Rex) VollzeitRex is Australia’s largest independent regional and domestic airline operating a fleet of 61 Saab 340 and 10 Boeing 737-800NG aircraft to 58 destinations throughout all states in Australia. In addition to the airline Rex, the Rex Group comprises wholly owned subsidiaries Pel-Air Aviation (air freight, aeromedical and charter operator), the Australian...
-
Customer Advocacy Officer
vor 4 Wochen
Perth, Österreich Regional Express (Rex) VollzeitRex is Australia’s largest independent regional and domestic airline operating a fleet of 61 Saab 340 and 10 Boeing 737-800NG aircraft to 58 destinations throughout all states in Australia. In addition to the airline Rex, the Rex Group comprises wholly owned subsidiaries Pel-Air Aviation (air freight, aeromedical and charter operator), the Australian...
-
Project Officer, Engagement
Vor 2 Tagen
Perth, Österreich The State of Queensland VollzeitProject Officer, Engagement (Identified)Join Queensland Museum's growing First Nations team!We are committed to fostering positive relationships with Aboriginal and Torres Strait Islander communities and promoting Indigenous empowerment.We prioritise collaboration, respect, and meaningful engagement in all aspects of our activities.We are seeking an...
-
Customer Success Officer
vor 3 Wochen
Perth, Österreich Meriton Group VollzeitDo you have an obsession with hotels? Are you a beauty aficionado? If you answered yes, then come play in the wonderful world ofVANITY GROUP .With a focus on innovating the hotel landscape with best-in-class partnerships,VANITY GROUPis dedicated to elevating hotel amenities from essential toiletry items to an experience that rivals even the sweetest suite....
-
HR & Aboriginal Engagement Officer.
vor 4 Stunden
Perth, Österreich KingKira Group VollzeitKingKira Group Pty Ltd, a prominent 100% Aboriginal owned business is a leader in the provision of environmental services to the resources sector in Western Australia.Our Client is seeking a HR and Aboriginal Engagement Officer they will play a key role in driving diversity and inclusion initiatives, particularly in relation to Aboriginal engagement. This...
-
Perth, Österreich ClearCompany VollzeitA dynamic opportunity awaits to lead a team comprising Business Analysts, Business Partners, Architects, Client Services Officers, Analysts, and Administrators. We seek an enthusiastic individual eager to inspire and guide the team towards enhancing systems and services in our Digital Solutions Division. As a Senior Director in the Customer Engagement and...
-
Customer Service Officer
Vor 3 Tagen
Perth, Österreich Hawaiian Group VollzeitHawaiianis a leading Western Australian property company with an extensive portfolio which includes shopping centres, office buildings and hospitality assets; employing a team of over 80 people.With an innovative approach to business and strong company values, Hawaiian proudly services and supports the WA community. Through our many programs and...
-
Customer Service Officer
Vor 3 Tagen
Perth, Österreich Hawaiian Group VollzeitHawaiianis a leading Western Australian property company with an extensive portfolio which includes shopping centres, office buildings and hospitality assets; employing a team of over 80 people.With an innovative approach to business and strong company values, Hawaiian proudly services and supports the WA community. Through our many programs and...
-
Communications and Engagement Advisor
vor 4 Wochen
Perth, Österreich Talenza Pty Limited. VollzeitOur NSW Government client is hiring for a highly capable Communications and Engagement Advisor to join their organisation.Role Title:Communications and Engagement AdvisorContract Length:ASAP start date till 31/05/2025.Hourly Pay:$60 - $64.65 + Super per hour.Location:Parramatta (2150)/WFH HybridRole RequirementsAssist the team to develop and implement...
-
Communications and Engagement Advisor
vor 4 Wochen
Perth, Österreich Talenza Pty Limited. VollzeitOur NSW Government client is hiring for a highly capable Communications and Engagement Advisor to join their organisation.Role Title:Communications and Engagement AdvisorContract Length:ASAP start date till 31/05/2025.Hourly Pay:$60 - $64.65 + Super per hour.Location:Parramatta (2150)/WFH HybridRole RequirementsAssist the team to develop and implement...
-
Aboriginal Engagement Advisor
vor 3 Wochen
Perth, Österreich Gold Road Resources Limited VollzeitSelect how often (in days) to receive an alert: Company: Gold Fields Group Services (Pty) Ltd This position is only open to Aboriginal and Torres Strait Islander applicants. Reporting to the Superintendent: Aboriginal Engagement, you will be responsible for supporting the regional approach to Aboriginal and Torres Strait Islander...
-
Customer Services Officer
vor 2 Monaten
Perth, Österreich Sika VollzeitAnswer all incoming telephone calls promptly.Input Telephone, Faxed or Emailed orders directly into the system.Assist customers with pricing enquiries, stock availability, forecasting and forward orders.Liaise with freight providers for delivery status on orders and proof of delivery (POD’s).Liaise with Branch Logistics regarding Colour Tinting and...
-
Customer Services Officer
vor 4 Wochen
Perth, Österreich Sika VollzeitAnswer all incoming telephone calls promptly.Input Telephone, Faxed or Emailed orders directly into the system.Assist customers with pricing enquiries, stock availability, forecasting and forward orders.Liaise with freight providers for delivery status on orders and proof of delivery (POD’s).Liaise with Branch Logistics regarding Colour Tinting and...
-
Customer Service Officer
Vor 3 Tagen
Perth, Österreich Hawaiian Group VollzeitHawaiianis a leading Western Australian property company with an extensive portfolio which includes shopping centres, office buildings and hospitality assets; employing a team of over 100 people.With an innovative approach to business and strong company values, Hawaiian proudly services and supports the WA community. Through our many programs and...
-
Senior Engagement Specialist
Vor 5 Tagen
Perth, Österreich Western Power VollzeitPress Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Create Alert At Western Power we’re at the forefront of WA’s energy transition. The secret to our power is our people and we need additional and diverse people to join our team. We’re seeking an experienced and passionate engagement...
-
Customer Success Manager
Vor 2 Tagen
Perth, Österreich UpGuard VollzeitDue to continued growth, the Customer Success team is expanding and we require a new Customer Success Manager to join our high-performing team to onboard and enable our customers. The ideal candidate will be experienced in leading customer interactions, a strong communicator both written and verbal, and able to actively listen and problem solve to provide...
