Customer Advocacy Officer

vor 4 Wochen


Perth, Österreich Regional Express (Rex) Vollzeit
Rex is Australia’s largest independent regional and domestic airline operating a fleet of 61 Saab 340 and 10 Boeing 737-800NG aircraft to 58 destinations throughout all states in Australia. In addition to the airline Rex, the Rex Group comprises wholly owned subsidiaries Pel-Air Aviation (air freight, aeromedical and charter operator), the Australian Airline Pilot Academy with campuses in Wagga Wagga and Ballarat, and propeller maintenance organisation, Australian Aerospace Propeller Maintenance.Rex is currently seeking a motivated individual with a desire to learn, to join the Corporate Communications team as a part-time Customer Advocacy Officer based at our head office in Mascot, NSW.The Customer Advocacy Officer role is a hands-on entry level role, which works closely with departments right across the organisation.Championing Rex’s famous commitment to country hospitality, you will join the lively Customer Advocacy Team to attend to all of the airline’s feedback across multiple channels.This is a fantastic opportunity for someone looking to commence their career in aviation or in customer relations.Reporting:This position reports to the General Manager, Corporate Services or designate.Position Responsibilities:Utilise a strong understanding of the business, and adhere to the airline’s policies and procedures to undertake the Customer Advocacy Role to deliver the best possible outcomes for customers and the airline.Maintain a positive customer- focussed attitude.Manage the active tracking and resolution of cases, including high quality communication to customers.Work closely with other departments, including the Customer Contact Centre and Airports, to assist in all related areas of customer service and resolve cases.Undertake customer recovery actions on a required basis.Assist with projects as required.Administrative and ad hoc support across the business as required/provide support for customer initiatives.Excellent written and oral communication skills.Good phone manner.Ability to fit into a committed team and be a good team player.Great problem solving and investigation skills.Good ability to grasp product knowledge.Ability to handle situations under pressure.Excellent attention to detail and high degree of accuracy.Good time management and organisation skills.Good knowledge of navigating various MS office applications and adept to learning new computer software.Experience or interest in airline or travel/tourism industry.Experience in priority setting and analysing complex issues.Experience in customer service/handling customer complaints.Conditions:Wage rates and conditions will be discussed with the successful applicant.To Apply:Please apply via the 'Apply Now' button below.We kindly ask that applicants complete the short set of screening questions with their application.

#J-18808-Ljbffr
  • Advocacy Officer

    vor 1 Monat


    Perth, Österreich Anika Legal Vollzeit

    The opportunityJoin Anika’s Advocacy Team to contribute towards systemic change and fair rental system.Anika is a community legal service that assists Victorian renters by providing free, online legal support, and empowering them to thrive in safe homes. However, many of the problems that our clients face can only be resolved through systemic change to the...

  • Advocacy Officer

    vor 4 Wochen


    Perth, Österreich Anika Legal Vollzeit

    The opportunityJoin Anika’s Advocacy Team to contribute towards systemic change and fair rental system.Anika is a community legal service that assists Victorian renters by providing free, online legal support, and empowering them to thrive in safe homes. However, many of the problems that our clients face can only be resolved through systemic change to the...


  • Perth, Österreich Hudson AU Vollzeit

    Role Summary:The Policy Officer is responsible for contributing towards the achievement of key policy and advocacy objectives through the development of research and policy, facilitating key initiatives, and effective stakeholder engagement. The main focus of the role is to work directly with the General Manager Advocacy and New Zealand and the General...


  • Perth, Österreich Hudson Vollzeit

    Role Summary:The Policy Officer is responsible for contributing towards the achievement of key policy and advocacy objectives through the development of research and policy, facilitating key initiatives, and effective stakeholder engagement. The main focus of the role is to work directly with the General Manager Advocacy and New Zealand and the General...


  • Perth, Österreich ClearCompany Vollzeit

    The Strategy and Advocacy Manager is responsible for leading and coordinating the team in driving policy position and advocacy matters relevant to the NLC and its statutory functions. This involves oversite, coordination, consulting with and managing the team supporting traditional Aboriginal owners and native title holders, in advocating for their rights...


  • Perth, Österreich Ashdown People Vollzeit

    Customer Engagement Officer | 3+ Month Contract | Up to $63 p/h incl. super$51.84 - $56.76 + super3+ month contract (Potential to Extend)Sydney Olympic ParkAbout the RoleAs the Customer Engagement Officer, you will be the cornerstone of this Government Agency's customer service efforts, ensuring timely, quality, and professional responses to enquiries and...


  • Perth, Österreich Ashdown People Vollzeit

    Customer Engagement Officer | 3+ Month Contract | Up to $63 p/h incl. super$51.84 - $56.76 + super3+ month contract (Potential to Extend)Sydney Olympic ParkAbout the RoleAs the Customer Engagement Officer, you will be the cornerstone of this Government Agency's customer service efforts, ensuring timely, quality, and professional responses to enquiries and...


  • Perth, Österreich Meriton Group Vollzeit

    Do you have an obsession with hotels? Are you a beauty aficionado? If you answered yes, then come play in the wonderful world ofVANITY GROUP .With a focus on innovating the hotel landscape with best-in-class partnerships,VANITY GROUPis dedicated to elevating hotel amenities from essential toiletry items to an experience that rivals even the sweetest suite....


  • Perth, Österreich AnglicareSA Ltd Vollzeit

    Full time permanent position based in HindmarshJoin our Community Aged Care team in a newly created roleWhat We OfferFlexible work arrangements: Design your work-life balance. This could include working from home, part-time work, compressed working weeks and flexible working hours.*Competitive salary packaging: Take home more with tax-free benefits,...


  • Perth, Österreich Hawaiian Group Vollzeit

    Hawaiianis a leading Western Australian property company with an extensive portfolio which includes shopping centres, office buildings and hospitality assets; employing a team of over 80 people.With an innovative approach to business and strong company values, Hawaiian proudly services and supports the WA community. Through our many programs and...


  • Perth, Österreich Hawaiian Group Vollzeit

    Hawaiianis a leading Western Australian property company with an extensive portfolio which includes shopping centres, office buildings and hospitality assets; employing a team of over 80 people.With an innovative approach to business and strong company values, Hawaiian proudly services and supports the WA community. Through our many programs and...


  • Perth, Österreich AutogenAI Ltd Vollzeit

    AutogenAI revolutionises the way people write, offering a collaborative platform powered by Artificial Intelligence. Our award-winning SaaS application has already achieved sizeable success with significant ARR. We closed our Series A in July 2023 and Series B in December 2023. We are growing at an explosive rate, and need to continue meeting the needs of...


  • Perth, Österreich Council of Deans of Nursing and Midwifery (ANZ) Vollzeit

    The CDNM is seeking an inaugural part-time Chief Executive Officer. CDNM is the peak organisation that represents universities that offer undergraduate and postgraduate programs in nursing and midwifery throughout Australia and New Zealand. With 45 members, CDNM is committed to improving the health of Australians and New Zealanders through continual...


  • Perth, Österreich Sika Vollzeit

    Answer all incoming telephone calls promptly.Input Telephone, Faxed or Emailed orders directly into the system.Assist customers with pricing enquiries, stock availability, forecasting and forward orders.Liaise with freight providers for delivery status on orders and proof of delivery (POD’s).Liaise with Branch Logistics regarding Colour Tinting and...


  • Perth, Österreich Sika Vollzeit

    Answer all incoming telephone calls promptly.Input Telephone, Faxed or Emailed orders directly into the system.Assist customers with pricing enquiries, stock availability, forecasting and forward orders.Liaise with freight providers for delivery status on orders and proof of delivery (POD’s).Liaise with Branch Logistics regarding Colour Tinting and...


  • Perth, Österreich Australia and New Zealand Banking Group Limited Vollzeit

    Press Tab to Move to Skip to Content LinkSelect how often (in days) to receive an alert:Select how often (in days) to receive an alert:Department:AR Customer Resolution Compliants ResolutionDivision:Australia RetailLocation:Quezon CityAbout the roleAt ANZ, we’re shaping a world where people and communities thrive, driven by a common goal: to improve the...


  • Perth, Österreich Australia and New Zealand Banking Group Limited Vollzeit

    Press Tab to Move to Skip to Content LinkSelect how often (in days) to receive an alert:Select how often (in days) to receive an alert:Department:AR Customer Resolution Compliants ResolutionDivision:Australia RetailLocation:Quezon CityAbout the roleAt ANZ, we’re shaping a world where people and communities thrive, driven by a common goal: to improve the...


  • Perth, Österreich Hawaiian Group Vollzeit

    Hawaiianis a leading Western Australian property company with an extensive portfolio which includes shopping centres, office buildings and hospitality assets; employing a team of over 100 people.With an innovative approach to business and strong company values, Hawaiian proudly services and supports the WA community. Through our many programs and...


  • Perth, Österreich hatch.team Vollzeit

    This is a Customer Success Manager role with Perceptiv Media based in Kingsgrove, AustraliaPerceptiv Media --Role Seniority- A role for someone with underlying potential, good motivation and ability to learn. Typically no direct experience is required.More about the Customer Success Manager role at Perceptiv MediaAs a Customer Success Manager at Perceptiv...


  • Perth, Österreich Hawaiian Group Vollzeit

    Hawaiianis a leading Western Australian property company with an extensive portfolio which includes shopping centres, office buildings and hospitality assets; employing a team of over 100 people.With an innovative approach to business and strong company values, Hawaiian proudly services and supports the WA community. Through our many programs and...