Mid-Market Customer Success Manager

Vor 4 Tagen


Perth, Österreich AutogenAI Ltd Vollzeit
AutogenAI revolutionises the way people write, offering a collaborative platform powered by Artificial Intelligence. Our award-winning SaaS application has already achieved sizeable success with significant ARR. We closed our Series A in July 2023 and Series B in December 2023. We are growing at an explosive rate, and need to continue meeting the needs of our end users as we evolve our platform in a fast-changing environment.AutogenAI is seeking a highly motivated and customer-oriented Customer Success professional to join our Mid-Market team. You will play a key role in managing, engaging, growing, and renewing our Mid-Market customers. You will build relationship with stakeholders at all levels of the organisation, act as a trusted advisor, and guide our customers in understanding how AutogenAI can help them meet their business objectives.ResponsibilitiesManage a book of 20-30 Mid-Market AutogenAI customers.Manage all post-sales activities, including renewals and up-sell opportunities.Work with sales to expand our footprint into new divisions and regions.Work with our Professional Services team to ensure that customers have a smooth onboarding experience.Lead regularly scheduled cadence meetings to monitor and improve customer satisfaction.Monitor customer health indicators to identify risks and develop strategies for mitigation.Build strong relationships with our customers, aligning with day-to-day users and key stakeholders.Understand how our customers are using our product, and how we can find ways for them to increase their return on investment.Be the voice of the customer when it comes to product feedback and feature requests.Collaborate with our Marketing team to support customer programmes and advocacy opportunities including case-studies and testimonials.3+ years' experience in a B2B customer success role at a SaaS company.Experience running a post-sales selling motion (e.g. renewal, up-sell, cross-sell).Proven track record of managing multiple accounts and work streams simultaneously with a high level of attention to detail.Exceptional communication and presentation skills.Experience working with and influencing cross-functional teams (e.g. product and sales) to get things done.Comfortable in a fast-paced, ever-changing environment (previous start-up or consulting experience preferredDesirable:Experience working with Mid-Market customers at scale.Experience with AI software.Familiarity with the bid-writing space.Base + Bonus (30%)Equity = standard stock options

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