Customer Success Manager
Vor 4 Tagen
Perceptiv Media --
Role Seniority
- A role for someone with underlying potential, good motivation and ability to learn. Typically no direct experience is required.
More about the Customer Success Manager role at Perceptiv Media
As a Customer Success Manager at Perceptiv Media, you will play a pivotal role in ensuring our clients achieve their desired outcomes through our digital marketing services.
You will be responsible for managing client relationships, understanding their business goals, and ensuring their satisfaction and retention.
Your role will involve collaborating with various teams to deliver exceptional service and drive continuous improvement.
Client Relationship Management
Build and maintain strong, long-lasting relationships with clients.Serve as the primary point of contact for clients, addressing their queries and concerns promptly.Conduct regular check-ins with clients to assess their satisfaction and identify areas for improvement.
Onboarding And Training
Oversee the onboarding process for new clients, ensuring a smooth and positive start.Provide training and resources to clients to help them maximize the value of our services.
Performance Monitoring And Reporting
Monitor and analyze key performance indicators (KPIs) for each client account.Prepare and present performance reports, highlighting successes and areas for optimization.Develop action plans to address any performance issues or client concerns.
Strategic Planning And Execution
Collaborate with clients to develop and execute digital marketing strategies that align with their business goals.Work closely with internal teams (e.g., SEO, content production, ad management) to ensure the successful implementation of client strategies.Identify opportunities for upselling and cross-selling additional services to clients.
Client Advocacy
Advocate for clients within the agency, ensuring their needs and goals are understood and prioritized.Collect and relay client feedback to internal teams for continuous service improvement.
Problem Solving And Issue Resolution
Proactively identify potential issues and work with clients and internal teams to resolve them.Address and resolve client complaints or concerns in a timely and effective manner.
Retention And Growth
Develop and implement strategies to enhance client retention and satisfaction.Identify and pursue opportunities to grow existing client accounts, contributing to the agency's revenue goals.
Market And Industry Knowledge
Stay up-to-date with the latest trends and developments in digital marketing.Share industry insights and best practices with clients to help them stay competitive.
Documentation And Process Improvement
Maintain accurate and detailed records of client interactions and account activities.Contribute to the development and refinement of customer success processes and tools.
We are a small but mighty team, we are growing rapidly and by jumping on to the train now you will be setting yourself for managerial roles in the future.
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Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Perceptiv Media team will be there to support your growth.
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Please consider applying even if you don't meet 100% of what’s outlined
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Key Responsibilities
Relationship BuildingAccount Retention and Expansion
Key Strengths
Service orientationVerbal communicationProblem solving
Why Perceptiv Media is partnering with Hatch on this role.
Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume.
A Final Note: This is a role with Perceptiv Media not with Hatch.
We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors. To put it simply, Hatch is for everyone.#J-18808-Ljbffr
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