Customer Success Manager, Australia
Vor 6 Tagen
At Vercel, our mission is to enable the world to ship the best products and that goes hand in hand with creating an environment where you can do the best work of your life.
About the Role:To further our commitment to providing an exceptional experience to our Enterprise customers, Vercel is looking to add another Customer Success Manager (CSM) to our fast-growing Customer Success team. The Customer Success Manager will own a portfolio of customer accounts and drive greater business value for them by bringing Vercel's best ideas, innovations, and capabilities to those customers.
The CSM role is pivotal in managing everything post-sales in the Enterprise customer lifecycle, including detailed customer onboarding, the setting and measuring of success criteria, issue resolution and escalation, identifying and generating expansion opportunities, and management of the customer renewal.
The role requires a background working with developers, with a strong emphasis on frontend development, cloud infrastructure and networking, and modern application deployment methods. The ability to coordinate well and work with many customers across multiple time zones is crucial, as is building long-standing relationships with product champions, users, and executives for your assigned accounts, working closely with them at all times to continually improve their teams' Vercel experience and ROI.
What You Will Do:
Manage a portfolio of Enterprise customers.
Be a trusted product advisor by aligning Vercel solutions with the customer's business strategy.
Drive incremental value by leading the customer through training and adoption of Vercel's best practices.
Continuously deliver Positive Business Outcomes by guiding the customer through their journey while driving adoption across the Vercel Maturity Model.
Enable customers on how best to use Vercel's solutions to Develop, Preview, and Ship their web properties.
Leverage account tiering to prioritize your account portfolio while ensuring retention and growth for you book of business.
Maintain high levels of customer engagement and satisfaction with a focus on customer loyalty.
Facilitate Executive Business Reviews with economic decision makers and Vercel executive sponsors.
Build and maintain account plans, including organization mapping and opportunity whitespace.
Act as the Voice of the Customer to align our resources and efforts to improve the customer experience.
Partner with the Sales team to help identify and raise expansion opportunities.
About You:
3+ years of professional experience in B2B / SaaS
Experience owning end-to-end post-sales experience and success for Developer Tools, Infrastructure, and/or Open Source products.
Experience managing Enterprise accounts and maintaining relationships with developers to C-suite level.
Strong collaboration mindset & capabilities; Comfortable with asynchronous remote work.
Knowledge of CI/CD, deployment pipeline, and the SDLC process.
Comfortable managing accounts with varying requirements.
Demonstrable self-starter, curious, and solution focused.
Strong initiative, positive attitude, and both the ability and willingness to learn technical concepts.
Bonus If You:
Have devised and put in motion growth and activation strategies.
Experience and proficiency with Front-end web development libraries and frameworks like React, Node, Next.js, Express etc.
Can demonstrate an understanding of a CDN and/or Proxy.
Understand well, and can communicate clearly about DNS.
Have experience working with Enterprise applications at global scale.
Have previously worked at a high growth SaaS company.
Benefits:
Great compensation package and stock options.
Inclusive Healthcare Package.
Learn and Grow - we provide mentorship and send you to events that help you build your network and skills.
Flexible Time Off - Flexible vacation policy with a recommended 4-weeks per year, and paid holidays.
Remote Friendly - Work with teammates from different time zones across the globe.
We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed.
Vercel is committed to fostering and empowering an inclusive community within our organization. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status, veteran status, disability status, or any other characteristic protected by law. Vercel encourages everyone to apply for our available positions, even if they don't necessarily check every box on the job description.
#J-18808-Ljbffr
-
Customer Success Manager, Australia Australia
Vor 6 Tagen
Perth, Österreich vercel.com VollzeitAchieving a web that's secure by defaultVercel’s Frontend Cloud provides the developer experience and infrastructure to build, scale, and secure a faster, more personalized web. Customers like Under Armour, eBay, The Washington Post, Johnson & Johnson, and Zapier use Vercel to build dynamic user experiences on the web.At Vercel, our mission is to enable...
-
Customer Success Manager
Vor 6 Tagen
Perth, Österreich Northern Impact LLC. VollzeitOverviewGlobal leader in Construction Equipment Market intelligence is actively seeking a Customer Success Manager to join their team!This organization is an industry-leading B2B SaaS/DaaS solution provider to companies in the industrial equipment space. This company tracks over $100 billion of assets and over $55 billion in rental and sale transactions...
-
Customer Success Manager
Vor 6 Tagen
Perth, Österreich Teradata Group VollzeitWhat You'll DoThe Customer Success Manager (CSM) is a strategic customer facing position focused on increased adoption of Teradata technologies and customer value realization of their investment. You will advocate for Teradata to drive success across multiple customer outcomes. The Customer Success Manager is highly respected for their knowledge, skills, and...
-
Customer Success Manager
Vor 6 Tagen
Perth, Österreich hatch.team VollzeitThis is a Customer Success Manager role with Perceptiv Media based in Kingsgrove, AustraliaPerceptiv Media --Role Seniority- A role for someone with underlying potential, good motivation and ability to learn. Typically no direct experience is required.More about the Customer Success Manager role at Perceptiv MediaAs a Customer Success Manager at Perceptiv...
-
Renewal Manager
Vor 6 Tagen
Perth, Österreich Wiz VollzeitCome join the company that is reinventing cloud security and empowering businesses to thrive in the cloud. As the fastest-growing startup ever,Wiz is on a mission to help organizations secure cloud environments that will accelerate their businesses. Trusted by security teams all over the world, we have a proventrack record of success and a culture that...
-
Customer Success Manager
Vor 6 Tagen
Perth, Österreich UpGuard VollzeitDue to continued growth, the Customer Success team is expanding and we require a new Customer Success Manager to join our high-performing team to onboard and enable our customers. The ideal candidate will be experienced in leading customer interactions, a strong communicator both written and verbal, and able to actively listen and problem solve to provide...
-
Customer Success Manager
Vor 5 Tagen
Perth, Österreich simPRO Group VollzeitHere are some links that might be of assistance:locationsEight Mile Plains, Queensland, Australiatime typeFull timeposted onPosted 30+ Days Agojob requisition idJR100795First Things First - What We Can Offer YouGround-breakingparental leave programUp to 4 weeks' annual "Work from Anywhere" benefitSecond-to-none product trainingOpportunities for growth,...
-
Customer Success Manager
Vor 6 Tagen
Perth, Österreich Marushkaisabella VollzeitRingCentral, Inc. is a US-based company engaged as a global provider of cloud-unified communications and collaboration solutions. It is being serviced in the Philippines by its offshore partner Acquire Asia Pacific Philippines, Inc.Acquire BPO is an award-winning, global business outsourcer with 8,500+ staff operating out of Class A offices in 16 locations...
-
Customer Success Manager II
Vor 6 Tagen
Perth, Österreich LivePerson VollzeitLivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set...
-
Customer Success Manager
Vor 5 Tagen
Perth, Österreich Cyberbit Ltd VollzeitCyberbit is the world’s leading cyber-security training platform for cyber professionals with clients from Fortune 500, Universities, Governments, and Militaries globally. Sounds intriguing? That’s because it is!Cyberbit deploys real-world attacks using reverse-engineered malware onto a virtual corporate network, allowing users to defend against live...
-
Customer Success Manager
Vor 6 Tagen
Perth, Österreich Refinitiv VollzeitAt LSEG, we help our customers achieve success by providing access to an open platform that uncovers opportunity and catalyzes change.As a Customer Success Manager, you will be responsible for fostering intimate relationships and being a trusted advisor to our Investment & Wealth Management Customers who use our DesktopSolutions throughthe customer...
-
Customer Success Manager
vor 3 Wochen
Perth, Österreich Seequent Limited VollzeitSeequent builds world-leading subsurface software, helping create a better understanding of the earth to ensure a better world for all.We are constantly evolving at the forefront of technology to transform how geo-professionals work, eliminating barriers to understanding by connecting software, teams, and the tools they need.Every day, our customers in over...
-
Customer Success Manager
Vor 6 Tagen
Perth, Österreich UpGuard VollzeitDue to continued growth, the Customer Success team is expanding and we require a new Customer Success Manager to join our high-performing team to onboard and enable our customers. The ideal candidate will be experienced in leading customer interactions, a strong communicator both written and verbal, and able to actively listen and problem solve to provide...
-
Customer Success Officer
vor 4 Wochen
Perth, Österreich Meriton Group VollzeitDo you have an obsession with hotels? Are you a beauty aficionado? If you answered yes, then come play in the wonderful world ofVANITY GROUP .With a focus on innovating the hotel landscape with best-in-class partnerships,VANITY GROUPis dedicated to elevating hotel amenities from essential toiletry items to an experience that rivals even the sweetest suite....
-
Director - Customer Success
Vor 6 Tagen
Perth, Österreich Eka Software Solution VollzeitAbout Eka :Eka Software Solutions, now a part of STG, has merged with Quor Group. This merger has established a formidable presence in the vendor solutions market for metals, energy and agriculture. Catering to a wide range of asset classes, our company utilizes a cloud-based suite of CTRM and ETRM solutions enhanced by AI/ML technology, alongside Supply...
-
Customer Success Manager II
Vor 6 Tagen
Perth, Österreich LivePerson VollzeitLivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set...
-
Country Manager Australia
vor 4 Wochen
Perth, Österreich SOCRadar Cyber Intelligence Inc. VollzeitBuild a great career with SocradarSOCRadar is well positioned for continued success with a focus on innovation, global expansion, and feature-rich multifunctionality. Our mission is to enable the organizations to get proactive against evolving cyber threats. Enterprises around the world are increasingly selecting SOCRadar to get proactive security by...
-
Senior Customer Success Manager
vor 4 Wochen
Perth, Österreich Seequent Limited VollzeitSeequent builds world-leading subsurface software, helping create a better understanding of the earth to ensure a better world for all.We are constantly evolving at the forefront of technology to transform how geo-professionals work, eliminating barriers to understanding by connecting software, teams, and the tools they need.Every day, our customers in over...
-
Mid-Market Customer Success Manager
Vor 6 Tagen
Perth, Österreich AutogenAI Ltd VollzeitAutogenAI revolutionises the way people write, offering a collaborative platform powered by Artificial Intelligence. Our award-winning SaaS application has already achieved sizeable success with significant ARR. We closed our Series A in July 2023 and Series B in December 2023. We are growing at an explosive rate, and need to continue meeting the needs of...
-
Enterprise Customer Success Manager
Vor 6 Tagen
Perth, Österreich Okta, Inc. VollzeitGet to know OktaGet to know OktaOkta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of...
