Customer Support Agent
vor 2 Wochen
Passionate about helping people and making their healthcare journey smoother? We’re on the hunt for a hands‑on Customer Support Agent to support at Candor Medical, part of the Vitura Health Group. You’ll be the first point of contact for patients and healthcare providers—helping them navigate our platform, resolve issues, and access care with confidence. From troubleshooting logins and managing orders to coordinating with pharmacies and clinical teams, you’ll play a key role in keeping things running smoothly behind the scenes. Working closely with our Clinical Support and Operations teams, you’ll help ensure every interaction is professional, empathetic, and seamless—delivering support that’s efficient, patient‑focused, and truly makes a difference. If you’re a great communicator who thrives on helping others and finding solutions, we’d love to hear from you. Role Summary The Clinical Support Team plays a crucial role in providing administrative and operational assistance to patients, doctors, nurses, and pharmacies. This team ensures smooth coordination of checkups, consultations, orders, script management, and pharmacy‑related issues while maintaining compliance and a high standard of patient care. Key Accountabilities Provide support to patients and healthcare providers through online chat (and occasional email or phone follow‑ups) Respond to queries with professionalism, empathy, and clear communication Troubleshoot common issues (browser/device problems, login errors, payment issues) Document support interactions clearly in the helpdesk system (e.g. Freshdesk) Collaborate with internal teams if technical or clinical escalations are needed Assist users in navigating the platform and understanding processes (e.g. booking consults, placing orders, checking scripts) Contribute to a supportive, team‑based remote work environment Must‑Haves Previous experience in a customer support or helpdesk role (healthcare or tech environment a bonus) Confident using modern web tools and chat‑based platforms Familiarity with helpdesk systems (Freshdesk, Zendesk, etc.) is helpful but not required Strong written communication and a friendly, clear tone Able to work independently and manage tasks with minimal supervision Good judgement when handling sensitive or complex support situations Basic troubleshooting skills (clearing cache, switching browsers, device testing) Key Attributes Patient, empathetic, and genuinely enjoys helping others Strong attention to detail — picks up on small issues and communicates clearly Can stay calm under pressure and handle fast‑paced support environments Open to feedback, always looking to improve, and willing to ask questions Reliable team player who’s happy to jump in and support where needed Other items required Australian working rights for at least 3 years. Able to obtain a National Police Check. Why Join Us? Remote‑first, flexible work: Work from anywhere in Australia. Fast‑growing, future‑focused industry: Be part of the emerging therapeutics space. Work alongside a supportive, collaborative team. Part of a larger ecosystem: As part of the Vitura Health Group (including Doctors on Demand, Canview, CDA Clinics, and more), you’ll be connected to a broad network of healthcare innovators. We’d love to hear from you Apply now with your resume and cover letter to take the next step in your career with us. #J-18808-Ljbffr
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Customer Support Agent
Vor 4 Tagen
City of Brisbane, Österreich TourRadar VollzeitOverview About TourRadar. TourRadar is a Series D, venture-backed Adventure Booking Platform disrupting a $200 billion industry. Revolutionising how multi-day adventures are booked, we provide Operators with a platform that helps them manage, market, and sell their organised adventures to travellers directly (B2C) or via distribution partners (B2B2C)...
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Customer Success
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City of Melbourne, Österreich Xeople VollzeitJoin to apply for the Customer Success & Support Agent role at Xeople At Xeople, we don’t just make "rec tech" - we power the people who power Australia’s workforce. From healthcare heroes to hospitality teams, from classrooms to community care, our products - Entire OnHire and XeopleRecruit - drive staffing agencies and keep industries moving....
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Customer Care Agent
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City of Brisbane, Österreich Sime Darby Motors Group VollzeitCustomer Care Agent page is loaded## Customer Care Agentlocations: Australia | SEQ | Brisbane - 1123 Beaudesert Rdtime type: Full timeposted on: Posted Todayjob requisition id: JR **Company :**Hastings Deering (Australia) Ltd**About the Role**We are seeking customer-focused individual with call centre experience to join our customer care team as a **Customer...
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Customer Care Agent
Vor 2 Tagen
City of Brisbane, Österreich Hastings Deering group VollzeitCustomer Care Agent page is loaded## Customer Care Agentlocations: Australia | SEQ | Brisbane - 1123 Beaudesert Rdtime type: Full timeposted on: Posted Yesterdayjob requisition id: JR **Company :**Hastings Deering (Australia) Ltd**About the Role**We are seeking customer-focused individual with call centre experience to join our customer care team as a...
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Customer Care Agent
vor 2 Wochen
City of Brisbane, Österreich Hastings Deering VollzeitWe are seeking customer-focused individual with call centre experience to join our customer care team as a Customer Care Agent specialising in proactively engaging with our valued customers. This is a permanent, fulltime opportunity located at our Acacia Ridge branch. This exciting role has been created to strengthen our enterprise by fostering meaningful...
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Customer Service Agent Web Support
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Council of the City of Sydney, Österreich Rexel Australia VollzeitCompany Rexel is a worldwide expert in distributing electric and energy‑efficient products and services. We provide smart electrical solutions in over 1,900 branches across 21 countries that improve the comfort, safety and security of our customers’ homes, businesses and industries. Job Title Customer Service Agent About The Role We are looking for a...
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Customer Service Agent — In-Office Holiday Support
vor 3 Wochen
City of Melbourne, Österreich Global Retail Brands Australia VollzeitA leading homewares retailer in Melbourne is looking for enthusiastic Customer Service Agents to support the team during the Christmas period. In this full-time role, you will handle customer inquiries via phone, email, and chat, ensuring high customer satisfaction. Applicants should have prior customer service experience and strong communication skills....
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Customer Service Agent
Vor 6 Tagen
Council of the City of Sydney, Österreich Boral VollzeitOverview Join to apply for the Customer Service Agent role at Boral . We’re looking for a Customer Solutions Agent to support our customers with orders and general enquiries. You’ll work Monday to Friday (9am–5pm) , with the opportunity for Saturday overtime on rotation . What You’ll Be Doing Receive and process customer orders quickly and accurately...
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Customer Service Agent
Vor 4 Tagen
City of Brisbane, Österreich Boral VollzeitCustomer Service Agent – Boral Based in Milton, you will provide support for our customers in relation to orders and general enquiries. You will work off a monthly roster with shifts ranging between our opening hours of 5:30 am – 4:45 pm Monday to Friday and a rotational roster for Saturdays, 5:30 am to 12 pm. Responsibilities Receive orders and...
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City of Parramatta Council, Österreich Forward Ability Support VollzeitA not-for-profit organization is seeking a Call Centre Agent to provide exceptional customer service and support inquiries. The role offers a flexible 4-day work week, based in New South Wales, with comprehensive training and salary packaging benefits. Ideal candidates will have a passion for customer service and experience in a contact centre environment....
