Customer Service Manager

vor 3 Wochen


Council of the City of Sydney, Österreich Cabra Bowls Vollzeit

Join one of Western Sydney’s most dynamic clubs Cabra Bowls, located in the heart of Cabramatta, is part of the growing Cabra Bowls Group (including Bundeena Community & Services Club and Club Malua). With 15,000+ members. We’re proud to deliver exceptional service and a true community experience. We’re on the lookout for an experienced, hands‑on Customer Service Manager who is passionate about people, leadership, and hospitality. If you thrive in a busy, community‑focused environment — we want to hear from you What You’ll Do Lead and inspire front‑of‑house teams to deliver outstanding customer experiences Manage day‑to‑day club operations including opening, closing, and compliance Ensure smooth operation of bar, gaming, and dining areas Support, coach, and develop team members Promote a safe, positive, and inclusive environment for members and staff Handle customer feedback and resolve issues with confidence and professionalism Work closely with senior management to drive service standards and club growth What We’re Looking For Minimum 3 years’ experience in a hospitality management or Customer Service Manager role. A hands‑on leader with strong communication and mentoring skills Proven ability to manage gaming, food, and beverage operations Excellent problem‑solving and customer service focus Strong knowledge of RSA/RCG compliance, TAB, Keno & loyalty systems Current RSA, RCG & ARCG Competency Cards. Flexibility to work across a 7‑day roster, including nights and public holidays Why Cabra Bowls? Supportive management team and great workplace culture. Ongoing training and development opportunities. Discounted staff meals and perks across the Cabra Bowls Group. Ready to take the next step? Send your resume and cover letter to ******@cabrabowls.com.au Be part of a team that values people, community, and exceptional hospitality — join Cabra Bowls today Be careful – Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad. #J-18808-Ljbffr


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