Digital Account Manager

The main purpose of the Account Manager position is to successfully deliver a range of end-to-end eCommerce and web design/development projects, retainers and tasks. They will play a key part in ensuring the broader client ecosystem operates smoothly and all tasks are delivered on time and within budget. You’ll be managing a portfolio of exciting eComm brands, providing exceptional client relationships and ensuring the delivery of highest quality eCommerce websites and strategic digital marketing solutions. What’s In It For You? Flexible hybrid working model combining WFH and in-office (2-3 days p/week). Cool Burleigh Heads location, close to great coffee shops. Big brand client accounts. A passionate and down-to-earth team. A professional growth & development budget. Work on some truly cutting edge tech projects. Mentoring by some pretty impressive & experienced team leaders. And, in the words of our team “a generally awesome culture”. Your New Role Manage a portfolio of accounts and be the primary point of contact for your clients providing regular communication of progress of work. Organise, schedule and manage the flow of project and retainer work using our project management system. Project manage Shopify eCommerce website development projects. Manage clients retainer and project budgets and ensure all work is delivered on‑time and on‑budget. Build and maintain strong relationships with clients to ensure an excellent level of client retention. Ensure customer satisfaction by addressing any issues or concerns promptly and professionally. Work with the sales team to identify opportunities for growth within your accounts, and up‑sell/cross‑sell services accordingly. Thorough and accurate scoping and quoting of new tasks/projects. Stay up‑to‑date with industry trends and developments in eCommerce. Provide strategic, commercial and valuable advice to clients in regard to solutions to meet their objectives/needs. Create and manage detailed documentation, briefs, requirements and communications notes for your client portfolio. What you will need 2+ years of digital agency experience Experience in account/project management, development, digital marketing, eCommerce or a related field. Exceptionally organised with unquestionable time management skills. Proven track record of managing accounts and relationship building. Great written and verbal communication skills. A natural affinity for and comfortable in selling. A solid understanding of (or a general passion for) the digital world, eCommerce, digital marketing and technological advancements. Excellent communication and interpersonal skills. Results‑driven with a strong customer focus. Analytical thinking and problem solving abilities. The confidence to manage conflict resolution. And, who is Arkhi? (ɑːrkhɪ) pronounced ar‑kee. As the name suggests, we’re inspired by one of the greatest inventors ever… bold choice, right Archimedes was a mathematician, astronomer, engineer and physicist. The genius of his work, is that it is timelessness. Take the lever, for example. A tool that proved even the smallest, well‑placed force can move a great mass. Strategically simple and yet still game‑changing—leverage is the rule we live by. It’s easy to grow in any direction. The trick, is to grow upwards. At Arkhi, everything we do is to 'grow upwards' - from authentic, actionable digital strategy, innovation in tech solutions, and excellence in people progression, we think‑build‑grow on repeat. That’s why our clients, and our people, stick around as they ‘grow upwards’. It’s pretty simple really; Arkhi + Strategy + eCommerce + Digital Marketing = Growth. #J-18808-Ljbffr