Workshop Shift Supervisor

Join an industry leader and make a positive change in the sustainable use of the world’s natural resources. Together, we will transform the business and drive the industry toward a greener future. At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey and are encouraged to realize your potential. This is your invitation to rise above the possible. This position is offered as a residential role on an 8/6 roster with full housing and regional allowances provided. Who we are? Metso is a frontrunner in sustainable technologies, end‑to‑end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers’ energy and water efficiency, increase their productivity, and reduce environmental risks with our product and process expertise. Our Global Organisation strives on positive change to our World by offering sustainable solutions for their Mining equipment. Our people are highly motivated, self‑automated and driven. Our culture Our values of high ambition‑always, customer in centre, getting it done together and being open and honest guide our everyday decisions and way of working. They are the guiding principles we expect everyone to act accordingly, and we believe that by living our values we will build a common, thriving culture. INTRODUCTION Currently seeking a Workshop Shift Supervisor to provide front line leadership to the Repairs and Refurbishment team at our State‑of‑the‑Art Service Centre. THE ROLE Fostering a ‘Working as One’ culture. Identifying competency gaps in the Repairs Workshop team and implementing training, as required. Mentor Leading Hand/s and developing both their technical and leadership skills. Maintain personnel levels for fluctuating schedules. Monitor projects, ensuring that the company quality standards and profit objectives are being met. Working closely with the planning/coordination team to deliver the best outcome of planned work. Manage the workshop schedule and maximise efficiency within the team to reduce overheads and support profitability. Carry out investigation of customer complaints regarding quality, tolerances, specifications and delivered condition of products. Record, analyse and inform concerned personnel of quality assurance issues. Ensure accurate “live” tracking of large jobs with support of the Administration Assistant. Provide onsite supervision to company and customer representatives. To ensure a minimum of 80% of workable hours available are chargeable to either service or production orders. Set and maintain statutory testing logs for all plant and machinery in the Repairs Workshop. Provide technical liaison between customers, product divisions and sales personnel, as required, to resolve any technical or DIFOT concerns. Perform technical evaluations of the team and develop a minimum standard to be incorporated into the training matrix. Promote the sales of OEM spare parts and wears material components and provide technical support. Ensure the Workshop team are well presented, and a high level of housekeeping standard is maintained. Provide accurate information and support to customers during site visits. Cooperate with other departments and functions. Determine customer needs and achieve excellence in service. ABOUT YOU Trade Qualified with in excess of 5 years’ experience. Ability to read and interpret documents such as safety procedures, operating and maintenance instructions and technical manuals. Ability to write routine reports and correspondence. Ability to apply concepts of basic mathematics and geometry. Ability to solve practical problems and deal with a variety of variables in high pressure situations. Ability to interpret a variety of instructions furnished in written, oral, or schedule form. Demonstrated leadership skills. Strong communication and interpersonal skills. Ability to work long hours (up to 12‑hour shifts) as required, including early morning starts. DESIRABLE Significant experience, supervising a repairs team, in a workshop environment. OEM maintenance/service experience. We understand that some highly capable candidates might hesitate to apply for a role unless they meet every listed requirement. If you're excited about this role, we encourage you to apply even if you don't meet all the specifications. You may be the right candidate for the role. WHATS IN IT FOR YOU? Career Growth – embrace career building opportunities with available promotions and advancement. Extensive learning opportunities – ongoing growth dialogues, internal mobility, mentoring programs, education assistance, ambitious projects, training advancement and global opportunities. Wellbeing and safety – benefit from occupational healthcare, generous benefits plan, healthy living rewards, mental well‑being services and engagement surveys. Annual bonus – global incentive programs tied to business and performance targets. Worldwide support – leverage our network of peers across the world, offering valuable assistance. A thriving culture – we are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential. A culture that is courageous, compelling, and caring, and unites our people to build a sustainable future together. Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability. Be careful – Don’t provide your bank or credit card details when applying for jobs. Don’t transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad. #J-18808-Ljbffr