Service Operations Consultant

See some of the serviceswe offer.See some of the serviceswe offer.Our Featured ServicesSee a some of the services we offerSee some of the serviceswe offer.See some of the serviceswe offer.See some of the serviceswe offer.**Employment Type:** Part Time**Education Level:** 5 GCSEs grades A\*-C/9-4 or equivalent, including English Language and Maths.**Experience:** Previous Retail/Customer Service Experience Required**Job Location Type:** Office Based**Location:** Unit 20Apex Court**How Close Do You Need To Live:** Within 20 miles of the OfficeStarting your career on our service desk gives you the best of both worlds — you’ll build confidence speaking to clients while also learning hands-on technical skills. No two days are the same, and the team is always here to support you. We don’t expect you to know everything from day one — what matters most is your attitude, curiosity, and willingness to learn. If you bring that, we’ll give you the training, guidance, and opportunities to grow into a rewarding long-term career in IT.Kayleigh Lewis-Service Desk Manager## Full Job Description# **Join our team as a Part-Time Service Desk Consultant (Job Share)**We’re looking for **two part-time Service Desk Consultants** to share responsibility for supporting our clients, managing incoming enquiries, and ensuring our service desk runs smoothly throughout the week.This is a great opportunity for individuals seeking flexible, part-time work while developing strong customer service and IT support skills within a friendly and collaborative environment.# **Role Summary**The **Part-Time Service Desk Consultant (Job Share)** role is split between two team members who work collaboratively to provide seamless first-line support. Together, you’ll handle client enquiries, log and triage tickets, book issues with the appropriate technicians, and maintain accurate service desk records.Each part-time consultant will manage their allocated working hours while coordinating with the other to ensure consistent communication, smooth handover of ongoing tickets, and uninterrupted support for clients.This role is perfect for individuals who enjoy problem-solving, engaging with customers, and working as part of a structured support team — with the added benefit of part-time flexibility.# **Key Responsibilities**As a **Part-Time Service Desk Consultant (Job Share)**, you will:* Respond to client calls, emails, and service desk tickets during your designated working hours.* Log, categorise, and prioritise all incidents and service requests accurately.* Coordinate with your job-share partner to ensure smooth handover of open tickets and active tasks.* Provide timely updates to clients and manage expectations throughout the support process.* Escalate more complex issues to senior technical staff when required.* Follow company SLAs, processes, and quality standards.* Maintain detailed and accurate information within the service desk system.* Assist with administrative duties such as licence allocation, renewals, documentation updates, and coordinating deliveries.* Build strong client relationships through clear, friendly, and reliable communication.* Participate in training and team activities to stay aligned with service desk procedures.* Contribute to improving processes, identifying recurring issues, and enhancing customer experience.# **Qualifications****Educational Requirements:** Minimum 5 GCSEs grades A\*–C / 9–4 (or equivalent), including English Language and Maths.**Experience:*** Customer-facing or administrative experience is advantageous.* IT support experience is helpful but not essential — full training will be provided.# **Skills Required*** Strong verbal and written communication skills.* Excellent organisation and attention to detail.* Ability to prioritise tasks within part-time hours.* Confident using Windows, Microsoft 365, email, and standard software tools.* Ability to work collaboratively — especially important for job share coordination.* Consistent, reliable, and process-driven approach to work.# **Personal Qualities*** Friendly, professional, and client-focused.* Calm under pressure and comfortable with daily customer interaction.* Eager to learn and grow within the role.* Reliable, punctual, and committed to delivering a high-quality service.* Positive attitude, open to feedback, and keen to support continuous improvement.# **Other Information****Holidays:** Pro-rated 20 days per year plus bank holidays. **Pension/Benefits:** Company pension scheme (optional enrolment). **Team Culture:** Supportive, welcoming, and collaborative, with regular socials and team-building activities. **Flexibility:** Part-time hours shared between two consultants to provide full coverage across the week. **Environment:** Professional, stable, and team-focused workplace where development is encouraged.#J-18808-Ljbffr