Collections Officer

About the role Reporting to the Credit Manager, the Credit/Collections Officer will be assigned a portfolio of customer accounts and is responsible for the efficient, accurate and effective collections of all amounts due, resolution of disputes, reconciliation of accounts to progress claims, minimise risk and pro-active debt collection through building and maintaining effective relationships with both internal and external customers. Key responsibilities will include: Own credit issues and develop action plans to resolve any credit issues Establish and maintain relationships with internal stakeholders and customers Ensure payments are made in line with agreed payment terms Ensure high level of accuracy with allocating customer payments Ensure proper collection limits are in place for overdue debts Our ideal candidate is a proactive team player with a can-do attitude and strong people skills. You are solutions focused and enjoy problem solving. Being a high performer, you bring lots of energy and thrive in a fast-paced environment. Skills and experience required A qualification in commerce or accounting with a minimum of 5 years’ experience in a credit role Knowledge of accounts receivable Ability to develop and foster good working relationships Exposure to ERP systems - SAP, JDE or Symix is preferred. Previous experience working within the construction industry - highly desirable Strong attention to detail and exceptional communication skills Key Benefits Below are some of our key central benefits that are available to InfraBuild employees. Other benefits may be available depending on your role or site. Generous parental leave: 20 weeks paid Primary Carer Leave and 3 weeks paid Partner Leave for those who have worked at the business for at least 12 months. The company also provides superannuation contributions for the Primary Carer during the period of unpaid parental leave for eligible employees (limitations apply). Access to long service leave after 5 years: Employees who are not covered by an Enterprise Agreement can access accrued Long Service Leave (LSL) at the rate of 1.3 weeks per year of service after 5 years continuous service. Employee Benefits Program: Employee Added Extras (EAE), our Employee Benefits Program, provides discounts for you and your friends and family on gift cards, shopping, groceries, home products, car rentals, holidays, recreation and more Corporate rates for private health insurance : Nib Health Insurance offers discounted cover for employees. About Us InfraBuild is Australia’s leading integrated steel manufacturing, distribution and recycling business, making steel using our electric arc furnaces. We provide solutions for commercial and residential construction, large scale and nation-building infrastructure as well as our primary producers and rural sectors. With ambitions to be carbon neutral by 2030, each day we help build futures through sustainable steel. Why work here? We offer more than just a job; we provide a dynamic environment built on three pillars that define our commitment to both our team and our industry. Work with a greater purpose: Join us in the pursuit of a sustainable future as we progress our ambition to become carbon-neutral. You will contribute to a legacy that not only helps to build our nation but sustains our environment for future generations. Embrace a culture where differences are celebrated, innovation is embraced and valuing everyone's unique perspectives contributes to our transformation. Work well - live better: We understand the importance of working in an environment which supports you to balance your personal and professional life. Experience a culture which values you as a whole person - where family extends to the workplace and your well-being matters. You’ll thrive not only in your career with us, but beyond. Build your own future: Step into a culture where every day is an opportunity to grow, and where driving your own development is not just encouraged; it's expected. You’ll be empowered to take the wheel of your learning journey and uncover your potential. The possibilities are limitless. We invite you to forge your career in a workplace where passion meets purpose, wellbeing is nurtured and the opportunity to thrive is in your hands. It is our ambition at InfraBuild to cultivate an inclusive workplace that is as diverse as the communities we serve. We encourage candidates from all cultural backgrounds, genders, orientations, age groups, and abilities to apply. Your diversity is our strength in creating sustainable and innovative steel solutions for Australia’s tomorrow. We are a 2025Circle Back Initiative Employer – we commit to respond to every applicant. #J-18808-Ljbffr