Ict Asset Support Officer

Pay and Employment Details Pay range : A$84, / yr – A$92, / yr Clerk Grade : 3 / 4 Salary Range : $84,659 – $92,701 plus superannuation and leave loading Employment Type : Full-time, Ongoing Location : Sydney and Parramatta – Hybrid; in-office requirement 2-3 days a week (may change based on policies) Application Closing : Wednesday, 26th November 9:59 AM About the Department Department of Customer Service (DCS) transforms the way NSW Government agencies interact with customers. We are passionate about putting the customer at the centre of everything we do and adopting new technologies to make Government work better. DCS is a service provider and regulator, focusing on delivering first-class customer service, digital transformation, and regulatory reform to create better outcomes for the people of NSW. About the Team Government Shared Services (GSS) is a new division in DCS that is leading the way in streamlining processes and transactional shared services to allow our people to better focus on their customers and delivering their services. We are developing and delivering a roadmap to leverage technology, streamline processes, replace legacy systems and deliver a consistent experience to more than 100+ agencies across 8 NSW Government Departments. What You Will Do Manage ICT stock provided to customers and service providers, including warehousing and the receiving and dispatching of goods to maintain accurate inventory and ensure timely availability of ICT assets. Perform adds, moves, and changes in the DCS ICT Asset systems to maintain up-to-date asset records and support business continuity. Monitor request queues and action as required in a timely and efficient manner to ensure service requests are resolved quickly, enhancing customer satisfaction. Contribute to the development of operational processes relating to ICT Assets to improve efficiency, compliance, and standardisation of asset management practices. Identify opportunities for service improvements in asset management activities to support a positive customer experience and deliver optimal service outcomes. Liaise regularly with DCS technology service providers to ensure effective coordination and smooth delivery of ICT services. Support projects and strategic deployments across NSW Centres, including travel to metro and regional locations, to ensure effective deployments of all ICT assets within the portfolio, including mobile devices. About You Strong communication skills, with the ability to clearly convey instructions to a diverse range of stakeholders. Proven experience delivering client-focused ICT Asset services within a ServiceNow environment. Collaborative professional adept in liaising with both internal and external stakeholders. Solid understanding in Microsoft Office with particular strength in MS Teams and Excel. Willingness to be flexible and work from multiple office locations when required. What We Need From You An up-to-date CV (max 5 pages) and a cover letter (max 2 pages) outlining how your knowledge, skills and experience are aligned to the role. In your cover letter please share your motivation for applying for this position and your relevant skills. Assessments will be conducted for this role: submission of application for review, interview, workplace assessment and reference checks. A talent pool may be created from this recruitment action for future temporary or ongoing vacancies in roles with similar capability requirements. Contact Please contact Michael Yoon at or call for recruitment enquiries. Diversity & Inclusion The strength of our workforce lies in its diversity and embracing difference, and the key to our success is leveraging the contributions of employees with different backgrounds and perspectives. You can view our full diversity and inclusion statement here. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form), please contact or . #J-18808-Ljbffr