ICT Asset Support Officer

Clerk Grade: 3/4 Salary Range: $84,659 - $92,701 plus superannuation and leave loading Employment Type: Full‑Time, Ongoing Location: Sydney and Parramatta – Hybrid opportunity. In‑office requirement 2‑3 days a week as a minimum, which could be subject to change based on applicable DCS workplace policies. Application Closing: Wednesday, 26th November 2025 9:59am About Us Department of Customer Service (DCS) transforms the way NSW Government agencies interact with customers. We are passionate about putting the customer at the centre of everything we do and adopting new technologies to make Government work better. DCS is a service provider and regulator, focusing on delivering first‑class customer service, digital transformation, and regulatory reform to create better outcomes for the people of NSW. About the team Government Shared Services (GSS) is a new division in DCS that is leading the way in streamlining processes and transactional shared services to allow our people to better focus on their customers and delivering their services. We are developing and delivering a roadmap to leverage technology, streamline processes, replace legacy systems and deliver a consistent experience to more than 100 agencies across 8 NSW Government Departments. What you will do Manage ICT stock which is provided to customers and service providers, including warehousing and the receiving and dispatching of goods to maintain accurate inventory and ensure timely availability of ICT assets. Perform adds, moves, and changes in the DCS ICT Asset systems to maintain up‑to‑date asset records and support business continuity. Monitor request queues and action tickets as required in a timely and efficient manner to ensure service requests are resolved quickly, enhancing customer satisfaction. Contribute to the development of operational processes relating to ICT Assets to improve efficiency, compliance, and standardisation of asset management practices. Identify opportunities for service improvements in asset management activities to support a positive customer experience and deliver optimal service outcomes. Liaise regularly with DCS technology service providers to ensure effective coordination and smooth delivery of ICT services. Support projects and strategic deployments across NSW Centres, including travel to metro and regional locations, to ensure effective deployments of all ICT assets within the portfolio, including mobile devices. About You The successful candidate must demonstrate strong capabilities in: Strong communication skills, with the ability to clearly convey instructions to a diverse range of stakeholders. Proven experience delivering client‑focused ICT Asset services within a ServiceNow environment. Demonstrated experience in ICT Asset Management, with exposure to ICT Asset logistical operations. Collaborative professional adept in liaising with both internal and external stakeholders. Solid understanding in Microsoft Office with a particular strength in MS Teams and Excel. Willingness to be flexible and work from multiple office locations when required. What we need from you An up‑to‑date CV (max 5 pages) and a cover letter (max 2 pages) outlining how your knowledge, skills and experience are aligned to the role. In your cover letter please share your motivation for applying for this position and your relevant skills. Please note that assessments will be conducted for this role. This involves submitting your application for review, an interview, workplace assessment and reference checks. A talent pool may be created from this recruitment action for future temporary or ongoing vacancies in roles with similar capability requirements. Salary Grade 3/4, with the base salary for this role starting at $84,659 base plus superannuation. Click Here to access the Role Description. For enquiries relating to recruitment please contact Michael Yoon via Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description. Closing Date: Wednesday, 26th November 2025 9:59am Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state. Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives. You can view our full diversity and inclusion statement here. We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact or . For more information, please visit Information on some of the different types of disabilities Information on adjustments available for the recruitment process #J-18808-Ljbffr