Conversation Designer
Vor 5 Tagen
You are a strategic thinker, passionate about emerging technology, AI, Chatbots, Voicebots and Contact Centre Technology. Join a flexible and fun team who are committed to delivering and optimising meaningful connections. Together we ensure a seamless and cohesive cross-channel experience. Do work that matters In this role, you will be responsible for supporting the development, optimisation and future strategy of our chatbots and voicebots alongside our suite of conversational capabilities including Conversational AI, live chat, async messaging and our future state contact centre platform. Day to day, you will be building and optimising automated journeys. This role involves end to end conversational design, build and testing of the changes as well as stakeholder management across multiple lines of business and channels. You will work in an Agile Squad alongside other conversation designers, contact centre SME's, researchers, product owners and technical delivery teams. See yourself in our team. As a Conversation Designer, you’ll play a pivotal role in contributing to Conversation Design discipline across the CommBank group. You will be an essential part of transforming and delivering experiences through the use of Conversational & Generative AI technology. In this position, you will execute through a hands‑on approach, ensuring that CBA delivers top‑tier conversational solutions. You’ll be at the forefront of the rapidly evolving conversational and generative AI landscape. Your core responsibilities include: Design and craft exemplary conversational flows, scripts, and experiences. Work closely with stakeholders to translate ideas into conversational designs and implementable solutions. Collect, analyse, and integrate feedback to constantly refine and improve conversational experiences. Stay up to date with Conversation & Generative AI evolution and opportunities as they relate to conversation design. Provide thought leadership and support ensuring every opportunity is leveraged. We Are Interested To Hear From People Who Have Demonstrated ability to identify opportunities and deliver exceptional experiences using Conversational AI. Experience with Chatbots and/or Voicebots. Exposure to GenAI/Prompt Engineering. Passionate to learn and transform conversations on our digital assets. Thought leadership in Conversational AI. Continuous improvement mindset. Excellent analytical focus. Demonstrated stakeholder management experience. The ability to work autonomously in a team environment. Experience with content production, risk, legal & compliance management. Experience with optimising different types of language models. Experience using Microsoft Copilot Studio (including using PowerFX). Experience with prompt engineering and LLM techniques to enhance generative AI experience. If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career. We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on . Advertising End Date: 12/12/2025 #J-18808-Ljbffr
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Conversation Designer
Vor 7 Tagen
Council of the City of Sydney, Österreich Commonwealth Bank VollzeitOverview In this role, you’ll contribute to the development, optimisation and future strategy of our chatbots and voicebots, alongside our suite of conversational capabilities including Conversational AI, live chat, async messaging and our future state contact centre platform. Day to day, you will be building and optimising automated journeys and be...
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Conversation Designer
vor 4 Wochen
City of Brisbane, Österreich Bupa Australia VollzeitJoin Us as a Conversation Designer Employment Type: Permanent, Full-time, Hybrid We’re on the lookout for a creative and strategic Conversation Designer to elevate our automation capabilities across key Voice & Digital Messaging channels including WhatsApp, Apple iMessage, myBupa app messaging, and Bupa.com.au Live Chat. This permanent opportunity can be...
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Conversation Designer — Generative AI
Vor 5 Tagen
Council of the City of Sydney, Österreich Commonwealth Bank VollzeitA leading financial institution is seeking a Conversation Designer to support the development and optimisation of chatbots and voicebots. The role requires designing conversational flows, collaborating with stakeholders, and leveraging Conversational AI technology. Ideal candidates will demonstrate experience with AI tools and a mindset for continuous...
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Remote AI Conversation Designer
vor 3 Wochen
City of Brisbane, Österreich Crossing Hurdles VollzeitA technology consulting firm in Australia is seeking a Mid-Senior level contributor for AI projects. You will design realistic conversations in Norwegian Bokmål to enhance Large Language Models. Responsibilities include creating multi-turn interactions and simulating tool usage. Applicants should have 3+ years of experience in a technical field and a strong...
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Learning Designer
Vor 7 Tagen
Council of the City of Sydney, Österreich Guzman y Gomez VollzeitWe’re looking for a Learning Designer who is creative, curious, and ready to build learning that feels fun. Someone who wants to create learning that’s fresh, engaging, and meaningful to help our crew and leaders grow quickly. What You’ll Do Design and develop interactive visually exciting eLearning modules using Articulate Storyline Produce learning...
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Learning Designer
vor 2 Wochen
Council of the City of Sydney, Österreich Guzman y Gomez Mexican Kitchen VollzeitAt Guzman y Gomez Mexican Kitchen, our mission has always been to reinvent fast-food. We’re not just serving food fast - we’re changing the game. We back real ingredients, real flavour and real people. We’re incredibly proud of our amazing people, the energy they bring, and the unique way we celebrate culture in everything we do. We’re looking for a...
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Learning Designer
vor 2 Wochen
Council of the City of Sydney, Österreich Guzman y Gomez Mexican Kitchen VollzeitJoin to apply for the Learning Designer role at Guzman y Gomez Mexican Kitchen 1 day ago Be among the first 25 applicants Company Description At Guzman y Gomez Mexican Kitchen, our mission has always been to reinvent fast‑food. We’re not just serving food fast – we’re changing the game. We back real ingredients, real flavour and real people. We’re...
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Learning Designer
Vor 3 Tagen
Council of the City of Sydney, Österreich Guzman y Gomez Mexican Kitchen VollzeitAt Guzman y Gomez Mexican Kitchen, our mission has always been to reinvent fast‑food. We’re not just serving food fast – we’re changing the game. We back real ingredients, real flavour and real people. We’re incredibly proud of our amazing people, the energy they bring, and the unique way we celebrate culture in everything we do. Job Description...
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Design Manager
vor 2 Wochen
Council of the City of Sydney, Österreich Teachers Mutual Bank Limited VollzeitDesign Manager – Teachers Mutual Bank Limited Sydney, New South Wales, Australia Salary: A$170,000.00 – A$180,000.00 A 6‑month Fixed‑Term Contract to bring design skills to life, creating stunning assets and shaping our new Digital Asset Management (DAM) system. About the Role You’ll be part of a creative team that drives innovation and brand...
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Designer (12 Month FTC)
vor 3 Wochen
Council of the City of Sydney, Österreich DEPT® Vollzeit12‑month fixed‑term contract starting at the end of January / beginning of February 2026. Job Purpose As a Designer, you will create engaging designs that spark conversations between people and brands. You’ll work within a team of strategists, designers and copywriters to deliver impactful designs that fulfil client briefs and showcase DEPT®’s...
