Conversation Designer

Vor 7 Tagen

Council of the City of Sydney, Österreich Commonwealth Bank Vollzeit

Overview In this role, you’ll contribute to the development, optimisation and future strategy of our chatbots and voicebots, alongside our suite of conversational capabilities including Conversational AI, live chat, async messaging and our future state contact centre platform. Day to day, you will be building and optimising automated journeys and be involved in end-to-end conversational design, build and testing, as well as stakeholder management across multiple lines of business and channels. You will work in an Agile Squad alongside other conversation designers, contact centre subject-matter experts, researchers, product owners and technical delivery teams. Responsibilities Design and craft exemplary conversational flows, scripts, and experiences Work closely with stakeholders to translate ideas into conversational designs and implementable solutions Collect, analyse, and integrate feedback to constantly refine and improve conversational experiences Stay up to date with Conversation & Generative AI evolution and opportunities as they relate to conversation design Provide thought leadership and support ensuring every opportunity is leveraged End-to-end conversational design, build and testing of changes across multiple lines of business and channels We are interested to hear from people who have Demonstrated ability to identify opportunities and deliver exceptional experiences using Conversational AI Experience with Chatbots and/or Voicebots Exposure to GenAI/Prompt Engineering Passionate to learn and transform conversations on our digital assets Thought leadership in Conversational AI Continuous improvement mindset Excellent analytical focus Demonstrated stakeholder management experience The ability to work autonomously in a team environment Experience with content production, risk, legal & compliance management Experience with optimising different types of language models Experience using Microsoft Copilot Studio (including using PowerFX) Experience with prompt engineering and LLM techniques to enhance generative AI experience If you’re already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you’ll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career. We’re aware of accessibility issues on this site, particularly for screen reader users. If you require additional support please contact HR Direct on . Advertisement details Advertising End Date: 12/12/2025 #J-18808-Ljbffr

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