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Customer Reliability Engineer
Vor 2 Tagen
This role is for a Customer Reliability Engineer on the new Sizing Architecture Governance (SAG) team, which is responsible for sizing individual infrastructures (the architectures) to optimally meet our customers’ workload requirements.Splunk is looking for an enthusiastic and innovative full-stack engineer to work closely with product owners and designers to build and support a suite of internal/external customer-facing Splunk applications to collect, analyze, visualize, and deliver an architecture to meet customer needs. You will also participate in an on-call rotation to handle customer escalations and critical incidents outside regular business hours to ensure timely resolution of issues to minimize downtime and impact on customers.What you'll get to do
Improve modern and interactive UI using React for a range of internal and external Splunk applicationsDefine and lead implementation of activities to deliver new value to customersIdentify areas of friction for our customers and influence the technical decisions we makeBreak down sophisticated work for yourself and others to completeBuild comprehensive test suites to ensure maintainability and stabilityWork with UX designers and product managers to understand customer requirementsCollaborate within the team through open design discussions and code reviewsBe involved in customer engagement sessions and escalations, understanding their requirements and problemsWhat you'll need
Proficiency in at least one scripting or programming language, preferably pythonProficiency in Splunk search language (SPL) and Splunk architecture is a plusThinks about customer user experience keeping performance in mindTechnical expertise in multiple low level systems areas such as networking, operating systems, and data storageStrong communication and collaboration skills as you’ll be working with cross functional teamsExperience with high profile and critical customer engagements & escalations is advantageousSplunk is an Equal Opportunity Employer
At Splunk, we believe creating a culture of belonging isn’t just the right thing to do; it’s also the smart thing. We prioritize diversity, equity, inclusion, and belonging to ensure our employees are supported to bring their best, most authentic selves to work where they can thrive. Qualified applicants receive consideration for employment without regard to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition, genetic information, veteran status, or any other consideration made unlawful by federal, state, or local laws. We consider qualified applicants with criminal histories, consistent with legal requirements.
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