Operations Manager KAM NSW
vor 23 Stunden
Ready to lead a high-performing operations team and make a major impact across the NSW region? At SKIDATA , we’re global leaders in access and revenue management solutions — and we’re looking for an experienced, customer‑focused NSW Operations Manager to drive operational excellence, customer satisfaction, and regional growth. If you're a strategic thinker, a strong people leader, and thrive in a dynamic service environment, this is your opportunity to step into a pivotal leadership role. Position Purpose To lead and manage the NSW regional operations team, ensuring exceptional customer experiences, strong customer satisfaction, and outstanding financial performance. This role is critical in driving Modernisation and Extension (ME) and service contract sales, strengthening key account relationships, and achieving operational excellence. Targets of the position Customer perspective: Ensure high levels of customer satisfaction through proactive account management and service delivery. Act as the escalation point for major customer issues and ensure timely resolution Maintaining existing contracted customers and converting non-contracted customers to contracted relationships including .CARE maintenance agreements, Mobility Subscription Suite and other digital solutions including sweb MobilePay, eCom, sweb Validate, etc. Drive customer engagement initiatives and support lifecycle value strategies. After deliver service for customer installations and maintains updated record of status of installed base in their region. Measures SLA compliance and connects customer assets to SKIDATA service platform for modernisation, software maintenance, proactive monitoring, and connected troubleshooting. PO cares about communication channels including Customer Portal and availability of service support, and organisational structure for customer and client services with a focus to improve support levels, remote resolution, service cycle time and smart first‑time fix goals. Achieve regional revenue and gross margin targets. Drive ME sales by identifying opportunities for equipment refresh, software upgrades, and digital service extensions. Ensure timely invoicing, job closure, and support AR collection processes. Develop and manage the annual budget and monthly financial reporting. Process perspective: Implement and optimise service delivery processes in line with national strategy. Ensure SLA compliance and continuous improvement of service KPIs. Coordinate project delivery and resource allocation across service and project teams. Maintain quality assurance of local service partners Skills & People Development: Lead, coach, and develop the regional service. Ensure technical certification and training compliance across the team. Conduct performance reviews and support career development. Promote a culture of safety, accountability, and continuous improvement Measure of performance NPS Strong leadership and people management Customer‑centric mindset with excellent communication skills Process‑oriented with a focus on continuous improvement Knowledge of OHS standards and compliance Key Relationships Customers and Key Accounts Field Service Managers and Technicians Project Delivery Teams Sales, Finance, and Logistics National Operations Manager and APAC Leadership #J-18808-Ljbffr
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Warehouse Operations Manager
vor 3 Wochen
Council of the City of Sydney, Österreich Warehouse Operations Manager - NSW VollzeitWarehouse Operations Manager - NSW – Warwick Farm NSW Daikin has a solid history and reputation in holding its number 1 position in the global market for air conditioning. The foundation of its success and continued growth is truly in our people, who strive and are encouraged to do remarkable things, including thinking differently and being open to new...
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Operations Manager
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Council of the City of Sydney, Österreich Assa Abloy Group VollzeitNSW Operations Manager – SKIDATA Australasia Ready to lead a high-performing operations team and make a major impact across the NSW region? At SKIDATA, we’re global leaders in access and revenue management solutions — and we’re looking for an experienced, customer-focused NSW Operations Manager to drive operational excellence, customer satisfaction,...
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Senior Warehouse
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Council of the City of Sydney, Österreich DB International Operations VollzeitJob Overview Join to apply for the Operations Manager role at DB International Operations . DB International Operations GmbH is part of the DB group, a world-leading global railway company with an extensive organization in Germany and projects worldwide. Our company offers technically sophisticated and customized infrastructure, mobility, and transport...
