Customer Success
vor 2 Wochen
Talent Acquisition - Sr Consultant at FICO A dynamic Customer Success Manager will drive retention, expansion, and advocacy within FICO’s LAER (Land, Adopt, Expand, Renew) go‑to‑market model. This role is critical to ensuring customer success throughout the lifecycle, maximizing ARR growth, and preventing churn through proactive relationship management and strategic account planning. Our clients are blue‑chip organizations. What You’ll Contribute Build and maintain strong relationships across all customer stakeholder levels (C‑suite to end users) Lead post‑sale onboarding and implementation to drive product adoption and time‑to‑value Identify and qualify expansion opportunities, collaborating with sales teams to grow account ARR Own renewal strategy and execution, ensuring high retention rates and contract value preservation In partnership with Key Account Manager, develop and execute comprehensive account plans aligned with customer business objectives Monitor and analyse customer health metrics, usage patterns, and adoption trends to identify risks and opportunities Proactively engage with customers to understand their strategic direction and evolving needs, conducting regular business reviews, health checks, and strategic planning sessions Act as customer advocate internally while representing company interests externally Develop and implement customer training programs and enablement initiatives Manage customer‑impacting programs (upgrades, migrations, product changes) Track and report on customer satisfaction, Net Promoter Score, and key success metrics What We’re Seeking Bachelor’s degree or equivalent experience gained in a commercial environment Extensive Credit Risk or Fraud Domain experience Experience managing SaaS solutions for tier‑one financial services institutions Ability to understand client objectives, support and guide thought processes to identify success criteria Proven track record managing customer renewals with high retention rates Creative thinker capable of managing complex, multi‑stakeholder customer relationships Our Offer to You A culture and work environment strongly reflecting our core values: Act Like an Owner, Delight Our Customers, and Earn the Respect of Others The opportunity to make a difference by leveraging your unique strengths Highly competitive compensation and rewards Flexible work options, opportunities to give back to your community #J-18808-Ljbffr
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Customer Success Manager
Vor 7 Tagen
City of Melbourne, Österreich Recordpoint VollzeitScope We are seeking a proactive and customer‑centric Customer Success Manager (CSM) to drive adoption, value realization, and long‑term success for RecordPoint's customers in APAC. Responsibilities Play a leading role in the end‑to‑end post‑sales customer lifecycle, from onboarding through adoption, value realization, renewal and expansion....
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Customer Success Manager
vor 2 Wochen
City of Melbourne, Österreich RLDatix North America VollzeitCustomer Success Manager Join to apply for the Customer Success Manager role at RLDatix North America . RLDatix (RLD) is on a mission to help raise the standard of care everywhere. Trusted by over 10,000 healthcare organizations around the world, our solutions help improve health and care. Our applications ensure that patients receive the best and safest...
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Customer Success Manager
Vor 7 Tagen
City of Melbourne, Österreich Rldatix North America VollzeitCustomer Success Manager Join to apply for the Customer Success Manager role at RLDatix North America RLDatix (RLD) is on a mission to help raise the standard of care everywhere. Trusted by over 10,000 healthcare organizations around the world, our solutions help improve health and care. Our applications ensure that patients receive the best and safest care...
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Customer Success Manager
vor 3 Wochen
City of Melbourne, Österreich RLDatix VollzeitCustomer Success Manager / Melbourne, APAC RLDatix (RLD) is on a mission to help raise the standard of care…everywhere.Trusted by over 10,000 healthcare organizations around the world, our solutions help improve health and care. Our applications ensure that patients receive the best and safest care while supporting the providers who deliver it. Joining...
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Customer Success Manager
vor 1 Woche
City of Melbourne, Österreich Factory VollzeitFactory is a B2B SaaS platform specifically designed to help SMB manufacturers and fabricators streamline their operations by managing orders, collaboration, job scheduling, and time tracking from a centralised platform. The Role We’re seeking an exceptional Customer Success Manager to join our growing team at Factory. Reporting to the Head of Customer...
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Customer Success Manager
Vor 5 Tagen
City of Melbourne, Österreich Factory VollzeitFactory is a B2B SaaS platform specifically designed to help SMB manufacturers and fabricators streamline their operations by managing orders, collaboration, job scheduling, and time tracking from a centralised platform. The Role We're seeking an exceptional Customer Success Manager to join our growing team at Factory. Reporting to the Head of Customer...
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Customer Success Manager
Vor 7 Tagen
City of Melbourne, Österreich Rib Software VollzeitJoin to apply for the Customer Success Manager role at RIB Software. Driven by transformative digital technologies and trends, we are RIB and we've made it our purpose to propel the industry forward and make engineering and construction more efficient and sustainable. Built on deep industry expertise and best practice, with our people at the heart of...
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Manager, Customer Success
vor 3 Wochen
City of Melbourne, Österreich DoorDash Australia VollzeitThe Customer Success team at SevenRooms is the heartbeat of our customers. We’re a diverse, global group of empathetic relationship builders, curious thinkers, strategic problem-solvers, and passionate collaborators. Our mission is to help hospitality operators succeed by driving adoption and value through a deep understanding of our product, data, and our...
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Customer Success Executive
vor 1 Woche
City of Melbourne, Österreich ServiceNow VollzeitCompany Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based...
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Manager, Customer Success
vor 3 Wochen
City of Melbourne, Österreich DoorDash VollzeitAbout the Team The Customer Success team at SevenRooms is the heartbeat of our customers. We’re a diverse, global group of empathetic relationship builders, curious thinkers, strategic problem‑solvers, and passionate collaborators. Our mission is to help hospitality operators succeed by driving adoption and value through a deep understanding of our...
