Customer Success Manager

Join to apply for the Customer Success Manager role at RIB Software. Driven by transformative digital technologies and trends, we are RIB and we've made it our purpose to propel the industry forward and make engineering and construction more efficient and sustainable. Built on deep industry expertise and best practice, with our people at the heart of everything we do, we deliver the world's leading end-to-end lifecycle solutions that empower our industry to build better. With a steadfast commitment to innovation and a keen eye on the future, RIB comprises over 2,500 talented individuals who extend our software's reach to over 100 countries worldwide. We are experienced experts and professionals from different cultures and backgrounds and we collaborate closely to provide transformative software products, innovative thinking and professional services to our global market. Our strong teams across the globe enable sustainable product investment and enhancements, to keep our clients at the cutting-edge of engineering, infrastructure and construction technology. We know our people are our success – join us to be part of a global force that uses innovation to enhance the way the world builds. The Customer Success Manager role is a key position in assisting with the growth and strategy of RIB within the region. Supporting the Customer Success Excellence Director, this role will work on both presales initiatives in defining needs and linking this to our customer success metrics in defining success. Working from our Brisbane/Sydney offices, you will operate as a critical member of our team in leading presales and CSM initiatives, working closely with prestigious regional customers, product groups and stakeholders, and internal leadership teams across the region. Automation, repeatability and reportability are key criteria that the group strives for in building speed and agility to our customers. The position will enable you to work as part of a highly collaborative, team of creative and motivated individuals in a company whose core values focus on inclusivity, innovation, teamwork, entrepreneurialism and ownership to deliver outstanding results and customer satisfaction. Key Responsibilities Support Regional Strategy: Assist the Customer Success Excellence Director in executing RIB's growth strategy and future initiatives within the region. Ensure Customer Satisfaction: Drive high levels of customer satisfaction through the effective application of RIB's technical solutions and your management expertise. Collaborate with Key Stakeholders: Work closely with prestigious regional customers, internal RIB product groups, and regional leadership teams. Support Global Initiatives: Contribute to delivering on key global initiatives as defined by the global customer success lead in driving global best practice in presales and customer success. Qualifications and Experience Bachelor's Degree in IT, Construction or Industry Experience. 7+ years of experience in Software Implementation Projects. 5+ years of experience managing a team of 5–10 staff members. Exceptional, professional communication skills, both written and verbal. Strong customer facilitation skills and ability to utilise design thinking and requirement gathering skills. Passionate, willing to take ownership of deliverables through to completion. Stakeholder engagement – including workshops, meetings and formal agreements on project and delivery requirements. Business strategy planning throughout the region. Thought leadership in the future direction of the industry and impact driven by RIB. Reporting and monitoring the success of delivery and impact to our customers through success metrics. Managing delivery in terms of overall satisfaction and profitability throughout the group. Continuous improvement and staying abreast of core industry trends and software trends. Conducting status reviews and 360 reviews with both team members and clients. Highly motivated, exceptional work ethic, possessing a positive attitude and well-developed time management skills. Background Checks RIB may require all successful applicants to undergo and pass a comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, and credit check. Certain positions dealing with sensitive and/or third‑party personal data may involve additional background check criteria. EEO and Diversity RIB is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business. Come and join RIB to create the transformative technology that enables our customers to build a better world. #J-18808-Ljbffr