Customer Success Manager
vor 2 Wochen
A platform you can believe in: Immersive One is leading people‑centric cyber resilience across the globe. Customer Success Manager – Australia & APAC Immersive is hiring We’re looking for an experienced, proactive and value‑driven individual to join our growing Customer Experience team in the APAC region. Reporting directly to our VP of Customer Success and based out of Melbourne or Sydney in Australia, you will manage our regional customers through the entirety of their lifecycle: from onboarding to upsell to renewal, and align their strategic objectives with the Immersive One platform’s proven outcomes. With customers like HSBC, UK National Health Services and Goldman Sachs, you will be at the heart of customer obsession and accelerating time to value. Main Responsibilities Partner with customers to ensure effective onboarding and set them up for success. Create and execute a communications plan to engage customers throughout their journey. Align strategy and build programs for customers, with measurable objectives and outcomes. Collaborate with product and customer support teams to share new features. Nurture upsell and cross‑sell opportunities in partnership with sales to increase account penetration. Monitor CSAT and resolve concerns with assistance from internal teams. Desired Experience & Qualifications Several years of experience in Customer Success, account management, or equivalent within a SaaS environment. Strong preference for experience in Cybersecurity or Cyber Risk Management. Exceptional planning, presentation, and written communication skills. Experience implementing customer solutions and client management. Project management experience with a proven track record of managing multiple projects to completion. Ability to maintain a high‑valued outcome‑based relationship with a diverse customer profile base. Based in Melbourne or Sydney, Australia. We would consider other locations within Australia, but this is where you would be ideally based to best serve our client base. Immersive’s Core Values Driven – We push the boundaries of innovation, acting swiftly to achieve ambitious outcomes. Inclusive – Diversity is our strength; we champion open dialogue and empathy. Customer Centric – Building deep relationships to help customers achieve business outcomes. One Team – A global team working together, resilient and adaptable. Benefits Additional benefits allowance toward pension, healthcare and housing. Time off, flexible and remote working with 25 days annual leave + 2 volunteering days and birthday half day. Enhanced parental leave, mindfulness groups, critical illness cover. Career and learning development through the platform and our ‘Learn Anything’ fund. Share in company success with share options, sales incentives and recognition & rewards for doing great work. Informal or formal flexible working options, e.g. flexible start and finish times, reduced hours, job share, remote working. Monthly socials, sports clubs and fun team events. Remote position with UK HQ annual meet and regional gatherings. Equal Opportunity Statement We encourage people of all different backgrounds and identities to apply. We are committed to maintaining an inclusive, supportive place for you to be you and do your very best work. Cyber threats wait for no one and neither should you. Apply now Recruitment Process For more information about the interview process, visit our dedicated interview process page. Find out more about life at Immersive Labs #J-18808-Ljbffr
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Customer Success Manager
vor 2 Wochen
City of Melbourne, Österreich RLDatix North America VollzeitCustomer Success Manager Join to apply for the Customer Success Manager role at RLDatix North America . RLDatix (RLD) is on a mission to help raise the standard of care everywhere. Trusted by over 10,000 healthcare organizations around the world, our solutions help improve health and care. Our applications ensure that patients receive the best and safest...
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Customer Success Manager
Vor 6 Tagen
City of Melbourne, Österreich Rldatix North America VollzeitCustomer Success Manager Join to apply for the Customer Success Manager role at RLDatix North America RLDatix (RLD) is on a mission to help raise the standard of care everywhere. Trusted by over 10,000 healthcare organizations around the world, our solutions help improve health and care. Our applications ensure that patients receive the best and safest care...
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Customer Success Manager
Vor 6 Tagen
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Customer Success Manager
vor 3 Wochen
City of Melbourne, Österreich RLDatix VollzeitCustomer Success Manager / Melbourne, APAC RLDatix (RLD) is on a mission to help raise the standard of care…everywhere.Trusted by over 10,000 healthcare organizations around the world, our solutions help improve health and care. Our applications ensure that patients receive the best and safest care while supporting the providers who deliver it. Joining...
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Customer Success Manager
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City of Melbourne, Österreich Tes VollzeitCustomer Success Manager Tes is seeking a senior Customer Success Manager to join our growing team in Melbourne. This is a strategic role focused on supporting a portfolio of private schools across the east coast of Australia. You will play a key part in driving customer retention, product adoption, and growth in collaboration with our sales team. We are...
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Customer Success Manager
vor 4 Wochen
City of Melbourne, Österreich monday.com VollzeitDescription Our ANZ team is growing and we are looking for an experienced Customer Success Manager to join us! As an CSM, you will manage a portfolio of customers in ANZ region, helping them implement, roll out, and achieve ROI from the monday.com product suite. You will be responsible for learning the customers' pain points, helping them plan how monday.com...
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Customer Success Manager
Vor 6 Tagen
City of Melbourne, Österreich Rib Software VollzeitJoin to apply for the Customer Success Manager role at RIB Software. Driven by transformative digital technologies and trends, we are RIB and we've made it our purpose to propel the industry forward and make engineering and construction more efficient and sustainable. Built on deep industry expertise and best practice, with our people at the heart of...
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Manager, Customer Success
vor 3 Wochen
City of Melbourne, Österreich DoorDash Australia VollzeitThe Customer Success team at SevenRooms is the heartbeat of our customers. We’re a diverse, global group of empathetic relationship builders, curious thinkers, strategic problem-solvers, and passionate collaborators. Our mission is to help hospitality operators succeed by driving adoption and value through a deep understanding of our product, data, and our...
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Customer Success Manager
vor 1 Woche
Melbourne, Österreich NEXTDC VollzeitJoin to apply for the Customer Success Manager role at NEXTDC Join to apply for the Customer Success Manager role at NEXTDC Direct message the job poster from NEXTDC At NEXTDC we are building the heart of Australia’s high-tech future. We design, build and operate world class, next generation data centres, using cutting edge, environmentally efficient...
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Manager, Customer Success
vor 3 Wochen
City of Melbourne, Österreich DoorDash VollzeitAbout the Team The Customer Success team at SevenRooms is the heartbeat of our customers. We’re a diverse, global group of empathetic relationship builders, curious thinkers, strategic problem‑solvers, and passionate collaborators. Our mission is to help hospitality operators succeed by driving adoption and value through a deep understanding of our...
