Lead Event Operations Planner

Australia's largest public museum organisation is seeking a Lead Event Operations Planner at Museums Victoria. About Museums Victoria Ever dreamed of working in a place where dinosaurs roam, stars explode, and the world's most intriguing stories come to life? Welcome to Museums Victoria (MV) - where every day is a new opportunity to create unforgettable experiences. As one of the southern hemisphere's largest and most iconic museum organisations, we're not just about exhibits; we're about engaging, immersive moments that spark curiosity, creativity, and connection. Home to the awe-inspiring Melbourne Museum, the culturally rich Immigration Museum, the mind-expanding Scienceworks, and the World Heritage listed Royal Exhibition Building, MV is a place where events transform spaces and stories into something truly unmissable. Join a passionate team that brings ideas to life and makes discovery part of everyday experience. About the Position The Lead Event Operations Planner is responsible for successfully planning and implementing large-scale events across Museums Victoria venues, building strong relationships with external clients and internal stakeholders, and providing daily management, support and mentorship to the Event Operations Planning team. This role ensures high-quality event planning and delivery from an operational perspective - maintaining compliance with industry, venue and legal regulations, meeting client expectations, and identifying opportunities to enhance client relationships and organisational outcomes. The position also plays a key leadership role in guiding and developing Event Operations Planners to ensure consistent, exceptional service delivery. Key duties include Manage the Event Operations Planners, including recruitment, induction, training, professional development, and task delegation; Work with high profile clients to prepare complex customised event documentation such as, but not limited to, event checklists, event reports, risk assessments, council permits, Heritage Victoria documentation and engineering assessments; read, review and communicate event information to relevant stakeholders; Enhance the client relationship at every opportunity by delivering consistent, exceptional levels of service, resolving client conflicts, identifying development & growth opportunities for clients; consult with internal stakeholders on event partnerships, providing guidance on identified opportunities; Work with clients, contractors and internal stakeholders during the planning process to address operational issues and ensure client satisfaction without compromising safety or security in line with standard operating procedures; Coordinate and lead pre and post event briefs to identify areas of improvement relating to the planning and delivery of events; implement process improvements where appropriate; Work collaboratively across the department and organisation to contribute to achieving the commercial objectives; Comply with Museums Victoria's policies and procedures and with relevant legislation and regulation. The successful applicant will have Demonstrated experience in managing and mentoring a team including recruitment, training, development and delegation; Demonstrated significant experience in the exhibitions and events industry, including a current and detailed working knowledge of current building codes, fire safety, risk management, and regulatory requirements, including Health and Safety, Food Handling & Preparation and Liquor Licensing; Proficient in the development and interpretation of complex plans for large scale events; Excellent communication and interpersonal skills, including the demonstrated ability to clearly present information in an engaging manner to stakeholders through both written and verbal communication; demonstrated ability to provide exceptional client service and to meet client expectations; Demonstrated initiative and commitment to systems improvement and processes with the ability to manage projects in support of organisation goals; Strong, independent work ethic and experience in managing competing demands and priorities. Proven ability to prioritise and work in an effective and timely manner and to work within a diverse organisation and across multiple business units; Proficient computer skills and experience including Microsoft Office product suite and Priava, or similar, events software packages; Other information This role is full time, ongoing position. The salary on offer is VPS4.1 base of grade - $97,955 per annum + 12% Superannuation. The successful applicant is required to undergo a National Police Records Check and Working with Children Check and be assessed as suitable (new employees are required to meet this cost). How to apply To view the position description, visit Careers - Museums Victoria. From our Current Vacancies page, select “All Jobs” and click on the link for this job's listing. To apply, please click “Apply for this Job” at the bottom of the job listing page. For more information about this position, please contact Sophie Watson at *******@museum.vic.gov.au. Please submit the three following documents with your application: Your Resume A written response addressing the Key Selection Criteria as outlined in our Role Statement (Please refer to attached document) Please note: Applications that do not address the Key Selection Criteria will not be considered. Applications close: 7th December 2025 (11:59pm) Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad. #J-18808-Ljbffr