Software Implementation Specialist

About us Join Australia’s next global Unicorn? We are a successful SaaS company expanding into global markets. We are focussed on fundamentally changing the care sector through technology in achieving our mission of “A world where all people live their best lives with choice and dignity”. We are passion led, have a very successful product suite, and aim to help every member of our team achieve more than they ever thought was possible. If you are passionate about making a difference, are highly motivated, able to work independently but within a great team environment and want to be well rewarded by being more successful than you ever thought possible, then this may be the role for you. Checked In Care is a leading provider of cloud-based healthcare management software, empowering care providers to streamline operations, improve client outcomes, and drive business growth. With a strong focus on innovation and customer satisfaction, we are dedicated to transforming the way care organisations operate. Apply now to join our dynamic team and be a part of the change. About the role Join the team at Checked In Care as a Software Implementation Specialist. In this pivotal role, you will be responsible for seamlessly integrating our cutting‑edge software into the operations of our valued clients. As a trusted advisor, you will provide exceptional support and guide our customers through the onboarding process, ensuring a smooth and efficient transition. The Implementation Specialist will be responsible for configuring systems to meet client needs, liaising with business analysts, developers, and sales teams, and managing small projects. The ideal candidate will have excellent technical, communication, and problem‑solving skills, as well as experience in project management. What you'll be doing Work with project manager, clients & sales to understand the business requirements and translate them into system configurations Help manage implementation plans tailored to the client's needs Perform system testing and validation to ensure quality and functionality Provide training and ongoing support to clients to ensure maximum adoption and utilisation of the software Assist with project documentation Assist with support with troubleshooting and resolution Collaborate closely with the product development team to identify and address any implementation challenges or feature enhancements Continuously seek opportunities to improve the implementation process and enhance the customer experience What we’re looking for Minimum 3 years of experience in a software implementation or customer success role (aged/health care experience is helpful but not mandatory) Strong technical aptitude and the ability to quickly understand and troubleshoot complex software systems Excellent communication and interpersonal skills, with the ability to effectively liaise with clients and software developers. A proven track record of delivering successful software implementations and driving client satisfaction Experience using platforms such as Jira/Confluence (or similar) Ability to work independently and as part of a team Ability to juggle multiple tasks in a fast‑moving environment Work from home flexibility, and you are ideally based in Australia (East Coast) What we offer At Checked In Care, we are committed to fostering a collaborative and supportive work environment. You will have the opportunity to contribute to the development of our innovative caretech solutions and make a meaningful impact on the lives of our clients. We offer a competitive salary, flexible work arrangements, and ongoing professional development opportunities to help you thrive in your career. Join a dynamic and flexible team with great growth and career opportunities. Make a difference – we are a purpose led organisation and our products make a huge difference in the lives of our customers. Work with clients in Australia, New Zealand and the US. Enjoy the benefits of working from home with some flexibility in designing your own work schedule. Travel may be required on occasion. #J-18808-Ljbffr