Service Centre Manager

vor 20 Stunden


Town Of Bassendean, Österreich Slade Group Vollzeit

Salary Package: $140K Base Salary, 12% Superannuation and Car Allowance Location: Bassendean WA Drive aftersales growth across service, parts and long-term fleet solutions An opportunity exists for an experienced Service Centre Manager to lead and grow a high-performing aftersales operation within the heavy vehicle and specialised equipment sector. This is a senior leadership role with full responsibility for service delivery, financial performance, team leadership and customer satisfaction across a multi-site service operation. You will play a pivotal role in driving after sales growth, improving operational efficiency and strengthening long-term customer relationships across councils, contractors and fleet operators. The Role Reporting to a Regional Manager, you will take ownership of the day-to-day and strategic performance of the service centre, working closely with workshop leaders, mobile field teams and national aftersales stakeholders. Key responsibilities include: Full P&L ownership for the service centre, including labour recovery, margins, stock control and cost management Leading workshop and field service operations to ensure safe, timely and high-quality repairs and preventative maintenance Driving aftersales revenue growth across service, spare parts, refurbishment and warranty support Building a strong, safety-first culture through coaching, performance management and capability development Acting as the senior local point of contact for key customers, managing escalations and service reviews Overseeing warranty processes, compliance, quality standards and continuous improvement initiatives About You You are a commercially minded service leader with a strong technical foundation and a proven ability to run complex workshop operations. You will bring: Minimum 8 years’ experience in service management or heavy vehicle workshop leadership Trade qualification (heavy vehicle or mechanical) or equivalent technical background Demonstrated experience managing P&L and operational performance Strong leadership capability with the ability to engage, develop and retain technical teams A customer‑centric mindset with the confidence to engage senior stakeholders Sound knowledge of warranty management, safety, compliance and quality systems What’s On Offer This is a permanent, full-time leadership role offering genuine scope to influence outcomes, improve systems and drive long-term value for customers and the business. Why Apply? End-to-end ownership – lead operations, people and commercial outcomes, not just the workshop Growth-focused role – play a key role in expanding after sales, service agreements and lifecycle value Established, supported environment – strong national backing, systems and long-term customer base Apply now to submit your expression of interest. #J-18808-Ljbffr



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