Customer Support Supervisor

vor 13 Stunden

City of Melbourne, Österreich Cummins Drivetrain and Braking Systems Vollzeit

Customer Support Supervisor (Call Center) Cummins Drivetrain and Braking Systems – Derrimut VIC We are looking for a talented Customer Service Supervisor to join our team specializing in Customer Support Operations for APAC Aftermarket Team in Derrimut, Victoria, Australia. In this role, you will make an impact in the following ways: Lead the day-to-day operations of the Australian Customer Service team. Oversee case management in Salesforce Service Cloud and call routing through Amazon Connect , ensuring inquiries are handled promptly and professionally. Monitor team performance against key service metrics, coach and support representatives, and provide feedback for continuous improvement. Act as the local connection point between Customer Service, Operations, Supply Chain, and Sales, maintaining strong cross‑functional communication. Prioritize issues, guide the team through busy periods, and keep communication flowing between departments and global leadership, especially across time zones. Recruit, train, and schedule team members while fostering a collaborative and high‑performing environment. To be successful in this role you will need the following: College, university, or equivalent degree in a relevant discipline OR equivalent experience Strong leadership and team management skills with experience supervising customer service operations. Proficiency in Salesforce Service Cloud and familiarity with call center technologies (e.g., Amazon Connect). Excellent communication and problem‑solving skills to manage complex customer inquiries and operational challenges. Ability to work cross‑functionally and maintain strong relationships across departments. Organized and hands‑on approach with the ability to prioritize and adapt in fast‑paced environments. Cummins is an equal employment opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons, without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, and/or expression, or other status protected by law. If you require any reasonable adjustments to accommodate a health condition or disability, please let us know. Your journey with us matters. #J-18808-Ljbffr

  • F&B Supervisor — Fast-Paced Hospitality Leader

    Vor 4 Tagen

    City of Brisbane, Österreich Supervisor Vollzeit

    A leading hospitality destination in Brisbane is seeking a passionate Food & Beverage Supervisor to join their dynamic team. The ideal candidate will have exceptional customer service skills and a positive attitude, thriving in fast-paced environments and committed to delivering outstanding guest experiences. Full-time, part-time, and casual opportunities...

  • The Star Brisbane

    Vor 4 Tagen

    City of Brisbane, Österreich Supervisor Vollzeit

    Food & Beverage Supervisor About the Role The Star Brisbane is seeking passionate and professional Food & Beverage supervisors to join our dynamic team. If you bring energy, thrive in fast-paced environments, and take pride in delivering exceptional service with personality, we want to hear from you. Whether you're looking for full‑time, part‑time, or...

  • CUSTOMER SUPPORT SUPERVISOR

    Vor 2 Tagen

    Council of the City of Sydney, Österreich Dymocks Books & Gifts Vollzeit

    Dymocks Retail is a nationally recognised multi-channel retail brand with over 40 locally owned and operated stores across Australia. The largest bookselling network in Australia, we pride ourselves on providing the best experience for our customers through our extensive range of books, gifts, and stationery. We are looking for an energetic and enthusiastic...

  • CUSTOMER SUPPORT SUPERVISOR

    Vor 4 Tagen

    Council of the City of Sydney, Österreich Dymocks Group Vollzeit

    Job Category: Ecommerce,Retail,Retail Operations,Warehouse Dymocks Retail is a nationally recognised multi-channel retail brand with over 40 locally owned and operated stores across Australia. The largest bookselling network in Australia, we pride ourselves on providing the best experience for our customers through our extensive range of books, gifts, and...

  • APAC Customer Support Supervisor — Call Center Ops

    vor 13 Stunden

    City of Melbourne, Österreich Cummins Drivetrain and Braking Systems Vollzeit

    A leading automotive company in Derrimut, Victoria, is seeking a Customer Support Supervisor to lead their Australian Customer Service team. The ideal candidate will manage day-to-day operations, oversee case management and routing, and ensure team performance meets key metrics. Strong leadership, proficiency in Salesforce Service Cloud, and exceptional...

  • Retail Supervisor

    Vor 2 Tagen

    Townsville City, Österreich Labour Support Group Vollzeit

    Retail Supervisor (LSG.LID.RS.A.QLD) Aitkenvale, Townsville, Australia Salary: AUD75000 - AUD80000 per annum The Client KfoodInternational Pty Ltd is located in Aitkenvale in QLD is a popular retail business dealing with consumer retail goods. They require a full time Retail Supervisor to join their team. The Role This role is a full time position with an...

  • Supervisor- Customer Service Ambassadors

    vor 2 Wochen

    Melbourne, Österreich SKYBUS Vollzeit

    Join Us as a Supervisor - Customer Service Ambassador Join Our Team as a Supervisor - Customer Service Ambassador Location: Melbourne- Tullamarine Type: Full-Time Role Purpose: Are you a dynamic leader with a passion for customer service? We’re seeking a Supervisor for our Customer Service Ambassadors (CSA) team to oversee daily operations and promote the...

  • House Supervisor: Lead Disability Support Team

    vor 3 Wochen

    City of Greater Bendigo, Österreich Hearth Support Services Vollzeit

    A disability support organization in Victoria is seeking a House Supervisor to oversee daily operations and deliver high-quality support to individuals with disabilities. In this role, you will manage a team of support workers, ensure participant safety, and implement personalized support practices. Candidates should have experience in the disability sector...

  • Customer Service Supervisor

    Vor 4 Tagen

    City of Melbourne, Österreich City Of Joondalup Vollzeit

    Craigie Leisure Centre is a flagship destination of the City of Joondalup, and one of the largest multi-purpose leisure facilities in Western Australia. The centre is renowned for its state-of-the-art facilities and extensive offerings in fitness, aquatics, children's activities, sports and family recreation. As an organisation, we pride ourselves on...

  • Supervisor- Customer Service Ambassadors

    vor 2 Wochen

    Melbourne, Österreich Kinetic Vollzeit

    Join to apply for the Supervisor- Customer Service Ambassadors role at Kinetic 3 days ago Be among the first 25 applicants Join to apply for the Supervisor- Customer Service Ambassadors role at Kinetic Join Us as a Supervisor - Customer Service AmbassadorJoin Our Team as a Supervisor - Customer Service AmbassadorLocation: Melbourne- TullamarineType:...