Supervisor- Customer Service Ambassadors

Join to apply for the Supervisor- Customer Service Ambassadors role at Kinetic 3 days ago Be among the first 25 applicants Join to apply for the Supervisor- Customer Service Ambassadors role at Kinetic Join Us as a Supervisor - Customer Service AmbassadorJoin Our Team as a Supervisor - Customer Service AmbassadorLocation: Melbourne- TullamarineType: Full-TimeRole Purpose: Are you a dynamic leader with a passion for customer service? We’re seeking a Supervisor for our Customer Service Ambassadors (CSA) team to oversee daily operations and promote the SkyBus service as the preferred transport option over taxis and Ubers.Key ResponsibilitiesManage day-to-day operations of the CSA team, ensuring quick support and transportation information for customers. Allocate resources and manage headcount to meet business operations and contractual performance measures. Collaborate with the health and wellbeing team to address long-term absences and support return-to-work processes. Assist in the recruitment and selection of new CSA team members. Drive customer service excellence while actively promoting ticket sales and the benefits of using SkyBus. Engage with staff to create a motivated workforce, implementing initiatives to enhance morale and performance. Investigate incidents and collaborate with the customer feedback team to resolve complaints and prevent reoccurrence. Ensure compliance with safety and quality standards, reporting and investigating any issues in CSA operations. Foster relationships with stakeholders, including Melbourne Airport and regulatory authorities, to enhance service offerings. Perform any other duties as assigned. Who You AreProven experience in leadership within large teams, with excellent communication and decision-making skills. Knowledge of operational systems and logistics functions. Self-motivated with a positive approach to adapting to change. Highly organised, capable of prioritising tasks in a dynamic environment. Experienced in managing investigations and performance management processes. Strong computer skills, including proficiency in Microsoft Office and internal systems. Why Join Us? Become a key player in promoting the SkyBus service and enhancing customer experiences If you’re ready to lead a team and make a difference, we want to hear from youApply NowWe would love to hear from you.Please submit your Resume and a Cover letterKinetic is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Other Referrals increase your chances of interviewing at Kinetic by 2x Sign in to set job alerts for “Customer Service Representative” roles. Melbourne, Victoria, Australia 3 days ago Melbourne, Victoria, Australia 2 weeks ago Melbourne, Victoria, Australia 1 week ago Melbourne, Victoria, Australia 2 weeks ago Melbourne, Victoria, Australia 3 weeks ago Melbourne, Victoria, Australia 3 weeks ago Branch Customer Service - Epping Area - Expression of Interest Melbourne, Victoria, Australia 2 weeks ago Melbourne, Victoria, Australia 2 days ago Melbourne, Victoria, Australia 2 days ago Albert Park, Victoria, Australia 2 months ago Melbourne, Victoria, Australia 3 weeks ago Melbourne, Victoria, Australia 1 week ago Melbourne, Victoria, Australia 1 month ago Melbourne, Victoria, Australia 1 week ago Melbourne, Victoria, Australia 1 week ago Work Order Coordinator / Call Centre Agent Melbourne, Victoria, Australia 2 weeks ago Client Relations Representative (Melbourne) Melbourne, Victoria, Australia 1 week ago Port Melbourne, Victoria, Australia 1 month ago Customer Support Specialist - 12 Months Fixed Term Contract Melbourne, Victoria, Australia 6 days ago Melbourne, Victoria, Australia 3 weeks ago North Melbourne, Victoria, Australia 1 month ago Melbourne, Victoria, Australia 1 week ago Customer Service Manager - Behind the Meter Melbourne, Victoria, Australia 1 week ago Clifton Hill, Victoria, Australia 3 weeks ago Melbourne, Victoria, Australia 2 weeks ago Melbourne, Victoria, Australia 1 week ago Melbourne, Victoria, Australia 1 week ago South Wharf, Victoria, Australia 2 days ago South Wharf, Victoria, Australia 2 days ago Melbourne, Victoria, Australia 2 days ago Melbourne, Victoria, Australia 1 month ago South Melbourne, Victoria, Australia 1 month ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr