Sales & Customer Service Consultant

Launched in 2013, Loco Love’s reputation in producing conscious chocolates that resonate with both the palate and soul has paved the way for its unprecedented popularity. We’ve been featured in Vogue, Harper's Bazaar, Gourmet Traveller and most recently we were selected as one of the AFR’s Fast 100 - in the top 100 fastest growing companies in the Australia market. The quality of ingredients we use are vital to the alchemy of our high‑vibe products. We only use the finest organic, plant‑based and whole food ingredients. Our sorcery is in the unique blend of superfoods, tonic herbs, probiotics and healing spices; chocolate with benefits. We hold deep reverence for nature and operate with gratitude for the beauty that surrounds us. When sourcing our ingredients, we prioritise socially responsible suppliers that care about quality and craft, pay their farmers fairly, respect the earth and can provide traceable supply chains. You will never find refined sugars, palm oil, artificial sweeteners, GMO’s, emulsifiers, dairy or gluten in our products. The Role We’re searching for a Sales & Customer Service Consultant who will act as a key connector between Loco Love and the customers, stockists, and partners who adore us. In this role, you will: Deliver thoughtful, solution‑focused customer service that reflects our values and delights our customers Support wholesale sales through proactive outreach, lead follow‑ups, and seamless onboarding Handle customer inquiries with warmth, clarity, and brand‑aligned care Support administrative sales tasks to keep processes running smoothly Embody the essence and values of Loco Love in every interaction This position suits someone who thrives in a fast‑paced, multi‑tasking environment, enjoys building relationships, and loves turning everyday touchpoints into magical brand experiences. Key Responsibilities Customer Relationships & Upselling Review incoming orders to identify upselling opportunities (pairings, seasonal specials, restocks). Communicate with wholesale customers to recommend add‑ons or upgrades. Build long‑term relationships with regular stockists through proactive, value‑driven communication. Support the Sales team to maintain high levels of customer satisfaction and engagement. Enter wholesale customer orders into Dear/Cin7 accurately. Update line forms, support new product GTMs, and help analyse sales opportunities using data. Assist with general sales admin tasks to ensure smooth workflows. Outbound Sales Assist the Sales Manager with outreach to potential stockists (calls and emails). Follow up leads, respond to initial queries, and support the onboarding experience. Achieve agreed sales targets while delivering Loco Love’s brand magic at every touchpoint. CRM & Technical Use Dear/Cin7, Shopify, HubSpot and internal systems accurately and confidently. Maintain accurate customer records and order data. Communicate with Production, Dispatch, and Marketing to resolve customer issues quickly (e.g. order discrepancies, delays, missing items). Brand Ambassador Represent Loco Love with professionalism, warmth, and positivity - internally and externally. Embody our values in every interaction. About You: Skills & Experience Customer Service: 2+ years in a fast‑paced online customer service role; confident handling phone and email inquiries independently. Technical: Intermediate experience with Dear/Cin7 or similar inventory systems, plus Shopify, HubSpot CRM, Helpdesk tools, and G‑Suite. Administration: Strong administrative and organisational skills. Communication: Exceptional written and verbal communication skills (spelling, grammar, punctuation, clarity). High attention to detail, proactive problem‑solving, and a genuine desire to help people. Passion for wellness, conscious business, or artisan products is a bonus. Why You’ll Love Working With Us Work with a purpose‑led, fast‑growing Australian brand A supportive, heart‑centred team culture Beautiful Byron Bay location Opportunities to grow, learn, and contribute creatively The joy of working with chocolate - truly magical, functional, and delicious Our Values At Loco Love our purpose is ‘to cultivate self‑love in service of collective healing’. We bring this purpose to life by embodying our G.R.A.C.E values every day: Radical Responsibility Authenticity Compassion Ready to create magic with us? Apply now with your resume and a short cover letter telling us why you’d be the perfect fit for Loco Love. #J-18808-Ljbffr