Program Manager

Overview As a Program Manager, you will report into a senior stakeholder at Endava and orchestrate planning and execution across multiple delivery streams (Core, Support Tooling, Tech Ops, and Business Ops). You will play a critical role in ensuring governance, operational performance, documentation, and commercial protection. While the senior stakeholder focuses on client partnership and executive engagement, you will make sure the Program runs with structure and discipline — providing the governance backbone that enables delivery success at scale. You’ll be responsible for risk management, documentation, and financial tracking, and for ensuring all Program decisions and obligations are captured and auditable. You will also prepare executive-level reporting packs and step into governance forums when required. Note that this role requires travel to Singapore Responsibilities Governance, Risk, and Financial Accountability Manage appropriate governance models to maintain transparency, mitigate risk, and support informed decision-making. Maintain a contractual obligations matrix and oversee governance compliance. Manage and track financial performance across the account — including budgets, forecasts, invoicing and collections status, and profitability targets, with particular focus on managing fixed-price contracts and ensuring delivery remains commercially viable. Oversee team performance, delivery quality, and operational governance to ensure delivery meets agreed standards. Balance the needs of the client with internal delivery sustainability and commercial goals. Ensure approvals, contracts, and obligations are tracked and audit-ready. Produce Program-level dashboards, reporting packs, and governance papers for senior stakeholders. End-to-End Delivery Oversight Ensure all projects and programs are delivered on time, within budget, and to a high standard. Support Program set-up activities including Discovery, project brief, kick-off, and high-level roadmap definition. Lead multi-disciplinary teams through the entire software delivery lifecycle — from discovery and planning through to implementation and post-release support. Monitor portfolio health, risks, and resource alignment to ensure delivery success. Manage Program Release/Deployment checklists and apply quality standard checklists to ensure readiness and consistency. Client Engagement and Relationship Management Act as the senior point of contact for clients, building trusted relationships at C-level (CEOs, CTOs, central bank leaders, JV executives). Lead account planning and strategic conversations to align Endava’s capabilities with client goals. Manage sensitive and contentious discussions, including scope change, governance challenges, and commercial negotiations. Act as a conduit between joint venture partners, financial institutions, regulators, and Endava’s delivery teams. Leadership and Team Management Partner with senior Endava leadership to prepare executive communications, governance forums, and steering committee packs. Represent the Program in internal and client-facing governance sessions. Lead and coordinate multiple delivery streams, ensuring alignment to Program objectives. Provide guidance and support to project managers and delivery leads, ensuring effective execution and collaboration. Monitor delivery health across streams (scope, schedule, risks, dependencies) and intervene where necessary. Drive alignment of delivery approaches, Agile practices, and reporting standards across streams. Manage resourcing, capacity planning, and interdependencies across delivery teams. Act as a key escalation point for delivery issues across program streams. Agile and Process Excellence Promote Agile delivery principles and modern delivery practices across engagements. Encourage a mindset of continuous improvement, learning, and innovation within teams. Qualifications Experience: 10+ years in delivery leadership, consulting, or account management roles within technology or digital services. Senior Stakeholder Influence: Proven ability to engage, influence, and build trust with C-level executives in complex, regulated environments. Delivery Ownership: Track record of leading end-to-end delivery of bespoke, custom-built digital solutions. Commercial Acumen: Strong experience managing budgets, forecasts, profitability, and commercial negotiations. Industry Background: Payments or financial services strongly preferred; other highly regulated industries also valuable. Governance & Risk Management: Experience navigating joint governance structures and managing escalations around scope, contracts, and delivery risk. Agile Capability: Proficiency in Agile frameworks and scaled delivery approaches. Cultural Awareness: Experience working in cross-cultural contexts, ideally in Asia. Work Authorisation: Travel to Singapore is required for this role, the ability to travel or relocate to Singapore will be a necessary requirement. Soft Skills Composure and professionalism under pressure and ambiguity. Strong problem-solving and decision-making skills. Collaborative leadership style with focus on empowerment and shared success. Diligent, detail-oriented, and process-driven. Strong organisational skills; able to manage multiple workstreams. Calm and reliable under pressure. Collaborative team player who provides structure while enabling leadership to focus on external strategy. Additional Information Discover some of the global benefits that empower our people to become the best version of themselves: Finance: Competitive salary package, share plan, company performance bonuses, value-based recognition awards, referral bonus; Career Development: Career coaching, global career opportunities, non-linear career paths, internal development programs for management and technical leadership; Learning Opportunities: Complex projects, rotations, internal tech communities, training, certifications, coaching, online learning platforms subscriptions, pass-it-on sessions, workshops, conferences; Work-Life Balance: Hybrid work and flexible working hours, employee assistance program; Health: Global internal wellbeing program, access to wellbeing apps; Community: Global internal tech communities, hobby clubs and interest groups, inclusion and diversity programs, events and celebrations. Additional Local Benefits Monthly Lifestyle Allowance: Contribution towards health and wellbeing activities like gym memberships. Novated Leasing: Pre-tax car leasing benefit for new and used cars. Loyalty Leave: Additional leave on 3rd, 4th, and 5th anniversaries (up to 3 extra days per year). Inclusive Parental Leave Policy: 12 weeks primary carer’s leave and 4 weeks secondary carer’s leave. Work From Anywhere: 20 days of working from anywhere per year. At Endava, we’re committed to creating an open, inclusive, and respectful environment where everyone feels safe, valued, and empowered to be their best. We welcome applications from people of all backgrounds, experiences, and perspectives—because we know that inclusive teams help us deliver smarter, more innovative solutions for our customers. Hiring decisions are based on merit, skills, qualifications, and potential. If you need adjustments or support during the recruitment process, please let us know. Seniority level Mid-Senior level Employment type Full-time Job function Project Management and Information Technology Industries IT Services and IT Consulting We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr